Accounts Receivable Billing and Water Clerk

**Join us to shape the future of St. Catharines**

**About the City**:
In the City of St. Catharines, we are committed to realizing the vision outlined in **The City of St. Catharines - Strategic Plan 2023 to 2027**. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring, not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.

**About the Role**:
Responsible for the maintenance of the accounts receivable billing system, preparing invoices and adjustments and maintaining up to date customer files. Responsible for performing water meter card data input and editing which supports the accurate and timely preparation and mailing of regular water billings. Perform cancellation of estimated or inaccurate billings, related penalty adjustment and immediate re-billing. Responsible for scheduling appointments with consumers requiring meter readings and maintaining meter check follow up file. Receive mail, telephone and counter inquiries, interpret, research and provide follow up.

**What You Will be Doing**:

- (These set out the principal functions of the position and shall not be considered as a detailed description of all the work requirements)._
- Responsible for carrying out the maintenance function and timely billing of accounts receivable invoicing, ensuring proper rates and changes are input to the computerized system. Receive requisitions from other departments, check and correct where necessary general ledger account numbers and distribution, rates, calculations.
- Responsible for performing daily meter card data entry and subsequent verification checks required for Leader to initiate bi-weekly water billings. Prepare statistical report of meter card responses.
- Responsible for reviewing specific billing section variance reports, identifying high and low readings and following up with homeowners as necessary by phone or site visit.
- Receive readings by telephone, initiated by notice left at property and edit for input. Determine and perform necessary maintenance input of pertinent information on water accounts. Ascertain properties to re-visit for checking and notify meter reading staff of appointments necessary to attend to obtain actual readings to re-bill.
- Verify and execute bill cancellations and immediate re-billing, perform transfer adjustments and related penalty cancellations. Prepare and verify batch entries and listings and send bills to homeowners.
- Identify account inconsistencies and prepare work orders regarding meters and fitting, to install or replace meters, commence or discontinue service as well as to check or test meters suspected to be running inadequately for Lake Street Service Centre staff to perform maintenance or verification.
- Maintain file of accounts to be checked by meter readers and follow up to ensure meters are read and account problems are dealt with.
- Receive call backs from notices to consumers and management companies, set up appointments and log in computerized meter reading calendar, including pertinent information necessary for meter reading staff to attend the property.
- As necessary, prepare required tenant contracts, and forward to owners to authorize mailing direction of water billings and meter cards. Receive and edit meter cards read by meter reading staff and consumers and prepare the data for accurate computer input.
- Receive mail, telephone and counter inquiries, interpret, research and provide follow up regarding readings, regular billings, bill cancellations, contracts, adjustments to accounts, transfers and refunds of overpayments.

**About You**:
**Qualifications**:

- Minimum Grade 12 education or equivalent.
- An accounting background and problem solving abilities.

**Skills**:

- Proven ability to organize a fluctuating workload and to meet deadlines.
- Proven attention to detail and utmost accuracy.
- The ability to deal with extremely difficult people.
- Computer experience using Internet, Microsoft spreadsheet and word processing packages.

**Other Requirements**:

- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- A demonstrated commitment to enhancing a safety culture.
- Proof of education will be required upon hire.

**What’s in it for you**:
Salary & Benefits: Get a competitive salary plus health, dental, vision, and life insurance coverage (for applicable positions).

Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions for a secure retirement.

Flexibility: Achieve work-life balance with our hybrid work environment (for eligible positions).

Training: Access training and development funds to support your career growth.

Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.

Great People: Work with a supportive team and leadership focus