Network Professional

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:
**Competencies**
- Strong written and oral communication skills.
- Strong analytical and problem-solving skills
- Mentor/train less experienced co-workers
- Work both independently and in a team-oriented, collaborative environment
- Communicate to and work with Clients and co-workers
- Effectively prioritize and execute tasks in a high-pressure environment and can adapt to shifting priorities in the daily workload.
- Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
- Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
- Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
- Continuous Improvement - Strives to improve job responsibilities through developing skills and increasing knowledge.
- Innovative - Able to think outside of the box in order to develop creative and new solutions or products that meet current and future needs.
- Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
- Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
- Time Management - Balances a myriad of tasks; prioritizes duties as needed.

**What you will do**:

- 1st level escalation point for Network Analysts
- Approve scripting changes
- Manage and assign daily workflow of all incidents for all queues (commercial and wholesale)
- Mentoring and training Network Analysts
- Provide internal escalation duties including reporting on major outages, RFO reports, ensure escalated calls are handled appropriately with feedback to the client
- Participate in trouble shooting of escalated issues
- Network Professionals will be assigned dedicated customers that they are responsible for - this is not handling all incidents but rather ensure the incidents are handled effectively and within SLAs
- Network Professionals will meet regularly with their assigned customers
- Be responsible for ensuring highest level of support for dedicated clients
- Be available to work dedicated Monday to Friday day shifts covering 7 AM to 9 PM
- Participate in a rotating Escalation Process for Network Analysts
- Work overtime as required
- Collaborate with Network Specialists (Professional Services team) to create optimal network design topologies and configurations.
- Install, configure, test, maintain, monitor, and troubleshoot networked peripheral devices and networking hardware and software products.
- Maintain security solutions, including firewall, and VPN, and intrusion detection prevention systems.
- Maintain all network hardware and equipment, including firewalls, routers, switches, hubs, etc.
- Participate with vendors and carriers during problem analysis/resolution as required.
- Monitor and test network performance and provide network performance statistics and reports.
- Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of clients, and recommend and implement corrective hardware and software solutions, including off-site repair.
- Recommend, schedule, and perform network improvements, upgrades, and repairs.
- Support development and implementation of networking projects and new technology installations.
- Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
- Practice network asset management, including maintenance of network component inventory.
- Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
- Prepare and ensure the accuracy of documentation, proced