Head Dispatcher

2 days ago

Etobicoke, Canada KING BROTHERS TRANSPORTATION LTD. Full time

Requirements and skills
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods (CAD)
- Fast typing with experience in data entry
- Knowledge of procedures and guideline for emergency situations
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- High school diploma

**Responsibilities**:

- Answer emergency and non-emergency calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Operate and manage a multi-line telephone console system.
- Respond to queries related to products and deliveries.
- Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
- Book loads on direct request from the existing customers for the deliveries and pickups while calculating miles and quoting an appropriate price.

Experience
- 3-5 years experience of logistics industry.

**Salary**: $52,000.00-$65,000.00 per year

Schedule:

- 10 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 2 years (preferred)

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