Work Coordinator Analyst

**WORK COORDINATION ANALYST**

**WINNIPEG, MB**
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

and community.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.

The Operations Support Services department is looking to add an additional Business Systems Analyst position to our team. This
position works closely with internal customers providing various analytical, project, and continuous improvement initiative support.
Under the general direction of the Department Manager, the Business Systems Analyst performs activities related to analytical
support and reporting of the work program performance, resource utilization and work completion for Operations Support Services'
customers. You will liaise closely with business users and provide specialized support to them with complex data analysis, statistical
reporting, workload planning and system problem resolution.

**_ Responsibilities:_**
- Responsible for providing moderately complex database interrogation/ad hoc query support using data retrieval tools

available.
- Provide database support and acts as a point of contact for adhoc information requests, retrieved from the MWM, Banner,

SAP, or related system's databases and related to Operations.
- Responsible for building queries as needed to retrieve data or troubleshoot.
- Analyzes the effectiveness of Customer Service Operations work activities by developing reporting processes that clearly

depict work performance, volumes, and quality. Develops and analyzes measurable indicators of performance to achieve
effective and efficient Customer Service operations.
- Estimates the impact on Customer Service Operations resulting from Government mandated work program changes,

franchise expansions, or procedural changes by analyzing work requirements.
- Collects and analyzes data on customer and company work programs to support operational decisions that improve value to

customers.
- Provides moderately complex data analysis and reporting to support the Company with respect to general information
- Responsible for the creation, maintenance, and reporting of a detailed workplan for Customer Service Operations and Facility

Locate and Services.
- Works cross-functionally to explore opportunities to achieve the most effective use of resources for Customer Service

Operations with respect to the yearly workplan.
- Works with Shift Coordinator to make recommendations for allocation of shifts/work locations for annual shift bid.
- Provides information to external auditors with respect to specific work programs.
- Provides input into the development of the Work Coordination team's analytical skills.
- Liaise with IT developers and perform IT testing as required.
- Participates on or may lead special projects or teams such as computer system enhancements, process improvement

initiatives, business planning, and benchmarking studies.

**_ Qualifications:_**
- A four-year Bachelor degree in a related discipline such as Commerce, Economics, or Computer Science from a University of

recognized standing with two years of directly related experience.
- MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56890768-01
- OR- A two-year diploma in a related discipline such as Business Administration, Business Analyst or Information Systems

Technology from an institute of recognized standing with four years directly related experience.
OR
- Grade 12 and a Business Systems Analyst certificate and six years directly related experience.
- Advanced knowledge of database concepts and data query/retrieval tools and the ability to complete complex queries
- including successfully completing a SQL-Structured Query Language course from an institute of recognized standing.- Thorough operating knowledge of Computer-Aided Dispatch Systems, Customer Information Systems, Power BI, SAP, and
- related systems.- Advanced knowledge of PC based tools, with demonstrated excellence in the use of spreadsheet numerical analysis and
- charting.- Must possess strong oral and written communication skills. This includes report writing and making presentations to a group.
- Must possess strong analytical and problem-solving skills.
- Ability to readily understand, document and propose improvements to operational business processes and issues.
- Ability to work independently and prioritize tasks.
- Proven ability to work cooperatively with internal and external customers, in a saf