Return to Work Coordinator

We are looking for a Return to Work Coordinator to join our TeksMed team in Chilliwack.

The Return to Work Coordinator reports directly to the Team Leader. Their daily responsibilities include the management of new and ongoing WCB/WSIB claims and provide direction and advice to clients in the areas of claims management and return-to-work (RTW). Return to Work Coordinator's duties are to communicate with the employer (client) and are to include reviewing and analyzing information provided by the Intake specialists and to challenge WCB/WSIB as appropriate on entitlement issues. When a factor arises that may result in the delay of RTW or add potential costs to the claims of an employer, the Return to Work Coordinator will intervene and take appropriate action to ensure the potential claim costs are mitigated. The Return to Work Coordinator is also expected to communicate with the injured worker, the treating physicians (including physiotherapists and/or chiropractors), and the WCB/WSIB nurse advisor to assist in facilitating a safe and smooth return-to-work for the worker. This process includes coordinating with each party to ensure the necessary information is collected, accurate and received in reasonable time. The main challenge is to ensure the best action is taken for the worker and the employer by determining if modified duties are available and appropriate for the worker, or if further medical diagnosis is needed.

• Receive and action claim files when a factor arises that may delay RTW or add costs to the claims that are not the responsibility of the employer
• To initiate requests for WCB/WSIB Nurse Advisor/Medical Advisor intervention on RTW efforts as appropriate
• To liaise with all parties accordingly to facilitate a RTW when a worker is not cooperating with TeksMed
• Take incoming phone calls from interested parties to either provide information or collect information for those parties
• Coordinate with Abilities Coordinator to outline the next plan of action for claim files
• Seek advice and direction on complex, contentious claims from the Team Leader
• Assess the costs attached to each claim, to best meet the needs of the client
• Prepare and compile information to be presented to WCB/WSIB/Legal Provider on entitlement issues i.e. Modified Duties refusal
• Take the necessary action to ensure that entitlement issues are appealed to the appropriate appeal body as required and within required timeframes
• Manage new and contentious claims until all contentious issues have been resolved.
• Complete a forensic review of high cost claims for new clients and take necessary action in order to facilitate cost recovery
• To participate in Return to Work Meetings between our clients and WCB/WSIB as required
• To initiate requests for cost relief on our client's behalf and take the appropriate action
• Field inbound and outbound calls to clients, injured workers, physicians or other parties to gather information to assist in ensuring a safe Return-to-Work (RTW)
• Communicate in a consistent and timely manner with the employer and worker
• Arrange and schedule medical assessments, diagnostics, and surgeries as required for WCB/WSIB and STD under the support of the treating physician
• Ensure all documents such as RTW plans, and medical assessments are collected, assessed and actioned
• Continually confirm status of worker, to ensure the RTW is successful
• Make decisions on the next course of action by analyzing medical assessments and client/worker information gathered
• Coordinate with co-workers to ensure accurate and imperative information is reviewed, requested and collected for each claim
• Inform client (by phone, when possible) of outcomes and updates
• Prepare scheduled reports for our clients to provide them with an update on the work being undertaken on their behalf
• Participate in client visits and conference calls as required
• Document successful claims outcomes and generate Quikfacts as appropriate
• Provide assistance and input to Client Care as required on the performance or any issues regarding client's accounts
• Manage customized software database notes on case files by ensuring accuracy and inclusiveness
• Maintain database by updating information and closing case files once all claims have been addressed and advise all the appropriate parties involved

• Comprehension of contentious claims and internal policies, procedures and requirements of WCB/WSIB
• Understanding of formal business writing and compilation of documentation
• Understanding of medical terminology
• Proven time management, prioritization and attention to detail skills
• Demonstrated ability to communicate actively and comfortably in using negotiation, dispute resolution, and problem sensitivity techniques
• Comfortable working independently and making decisions with confidence
• Abilities to conducting research on the internet for medical terminology, medical assessment results, and/or for determining probable medical requirements
• Strong analytical Abilities
• Has completed at least 5 NIDMAR courses towards certification
• Completion of any remaining NIDMAR courses for certification within 12 months of taking RTWC role
• Successful passing grade on NIDMAR certification exam within 12 months of taking RTWC role (or as soon as eligible)
• Maintain certification for term of role

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

TeksMed is Canada's leading disability management and occupational injury claims management firm. We help employers reduce costs and improve outcomes by proactively managing employee absences, workers' compensation claims, and return-to-work processes.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to

The base salary range for this position is $40,000 – 45,000 per annum. Details of the total compensation package will be shared during the interview process.