Customer Service Manager Consumer Goods

**Customer Service Manager Consumer Goods**

**Who We Are**

Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.

**About the Role**

Essity Consumer Goods is looking for an experienced Customer Service Manager who will help catch up on the structure needed to perform logistics & customer service processes and tackle different opportunities and ensure efficient, accurate and economically execution of Customer Service processes, aiming at maximum customer satisfaction, for the Retail Business in NA. Manage the day-to-day activities of the team so that the organization’s sales processes are effectively supported.

We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

**What You Will Do**
- Develop and implement customer service indicators in order to assure excellence in customer service.
- Plan, prioritize, and schedule the team’s activities so that resources are used effectively and that work schedules and targets are met to ensure product/service standards at highest quality.
- Monitor the status of activities to identify problem areas and adapt procedures to improve the overall performance of the team.
- Liaise with functional or operational area managers (for example in sales, marketing, finance, supply and logistics) to ensure that sales administration activities are integrated with other parts of the business and appropriate for current and future sales and marketing activities.
- Secure correct demand planning.
- Manage order to billing and after sales process, incl. complaint handling.
- Interact with 3PL and internal logistics team to secure service levels & customer requirements at the lowest distribution cost.
- Collaborate with customers identifying opportunities to improve distribution cost.
- Lead, direct, evaluate and develop people and organization so that activities are completed accurately and on time.

**Who You Are**
- Bachelors degree required
- 4+ years of experience in a customer service and logistics environment
- Experience leading people in a customer service environment
- Experience working in a retail customer service environment
- Logistic experience a plus
- Power BI experience a plus
- SAP experience
- Bilingual a plus
- Ability to demonstrate a strong work ethic
- Travel requires (when/where applicable)

**About Our DEI Culture**

Guided by our Beliefs & Behavior, our culture is the foundation that connects our history with our future. At Essity, care, collaboration and inclusion are more than buzzwords, they are practiced on an everyday basis. And with a purpose of breaking barriers to wellbeing, promoting gender equality and enable customers and consumers to lead a fuller life at all stages of life, DEI is in our core.

As we work in diverse teams across geographies, cultures and professional areas, inclusive leadership is something we expect from ourselves and each other. In our leadership platform, we express this as leveraging the power of differences. From experience we know that diverse and inclusive teams are key to innovate and profitably grow our business while simultaneously address our ambitious climate targets.

**What We Can Offer You**

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Competitive Total Rewards

**Application End Date**:
**Job Requisition ID**:Essity250189