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Customer Service/inside Sales Representative

2 weeks ago

Thunder Bay, Canada Lowerys Limited Full time

Lowerys Ltd. is a leader in the office products industry. We offer Office supplies, Janitorial supplies, Office Equipment, Computer and IT services, Printing Services and Furniture products.

**RESPONIBILITIES**:

- Enters orders into company ERP software in compliance with company procedures.
- Reviews customer purchase orders for errors or omissions before entry and schedules shipments.
- Responds to customer requests for price quotations in compliance with company pricing policies and refers all requests that may require special pricing considerations to the Sales Manager or Controller for approval.
- Answer incoming calls from the main phone line.
- Where applicable, maintain customer information and notes in ERP system.
- Processes customer complaints and product feedback.
- Actively participates in team problem solving, process and product improvement, and decision-making.
- Attend and participate in all product training sessions.
- Assist Service Department as necessary with customer returns.
- Complete special assignments as requested by management.
- Comply and assist in pursuit of continuous improvement.

Note - The above is intended to describe the general content of and requirements of the performance of this job. It is NOT to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Pay: $19.50-$26.00 per hour

Expected hours: 32.5 - 37.5 per week

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Thunder Bay, ON P7B 6B4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 2023-11-10
Expected start date: 2024-10-01