Bilingual Customer Service

**ob Description**
**Bilingual Customer Service & Warehouse Associate (Mandarin)**

**Location**: 145-3231 No 6 Rd, Richmond, BC V6V 1P6

This is a full-time position - up to 37.5 hours a week with a working schedule during Monday to Friday business hours with infrequent evenings and weekends coverage.

**About Us**

We are one of Europe’s largest DS companies in the health, fitness, and beauty sectors. For over 30 years, we have maintained a commitment to excellence in developing, manufacturing, and distributing premium products.

At our regional branch in Richmond, BC, we are seeking a dynamic and detail-oriented **Bilingual Customer Service & Warehouse Associate** who speaks fluent Mandarin and English. This is a combined customer-facing and operational role where you will interact directly with clients while managing warehouse functions. If you thrive in a fast-paced, collaborative environment and enjoy a balance of customer service and hands-on inventory work, this position is perfect for you.

**Key ResponsibilitiesCustomer Interaction and Support**
- Welcome and assist walk-in customers, helping them place orders, resolve inquiries, and provide personalized support.
- Actively listen to customers, demonstrating empathy and understanding, ensuring issues are resolved efficiently.
- Provide information on products, promotions, and services to ensure customer satisfaction.

**Order Processing, Fulfillment, and Warehouse Operations**
- Accurately process customer orders using our internal software system.
- Prepare and securely package orders for pick-up, ensuring accuracy and quality.
- Accept and check incoming product deliveries, verifying quantities and product condition.
- Organize and maintain warehouse inventory, ensuring items are properly labeled, stored, and easily accessible.
- Monitor and maintain sufficient stock levels, restocking shelves and storage areas as required.
- Conduct regular inventory counts and reconcile any discrepancies.

**Account Management and Administrative Tasks**
- Maintain and update customer profiles and account information in the database.
- Assist customers with account-related questions, including billing inquiries, commission statements, and payment adjustments.
- Reconcile sales reports, verify order accuracy, and provide data insights as needed.

**Collaboration and Continuous Learning**
- Partner with sales, marketing, and distribution teams to stay informed about new products, services, and company policies.
- Contribute to team meetings, sharing feedback and customer insights.
- Participate in regular training sessions to enhance product and operational knowledge.

**QualificationsLanguage Skills**
- Fluent in both Mandarin and English, with strong verbal and written communication skills.

**Education and Work Experience**
- High school diploma or equivalent (required).
- 1-2 years of professional experience in customer service, warehouse operations, or retail.

**Technical and Administrative Skills**
- Proficiency with MS Office (Word, Excel, Outlook) and ability to learn new software quickly.
- Strong organizational skills with attention to detail and accuracy in data entry and order handling.
- Comfortable using technology to manage inventory and customer records.

**Personal Attributes**
- Friendly, approachable, and professional demeanor.
- Reliable, self-motivated, and able to work independently as well as part of a team.
- Strong time management skills with the ability to handle multiple tasks efficiently.

**Additional Requirements**
- Willingness to undergo a background check.

**What We Offer**
- **Dynamic Work Environment**: A collaborative and supportive team in a growing market.
- **Comprehensive Benefits**: Industry-leading health and dental benefits at no cost to employees.
- **Professional Development**: Opportunities to learn and grow within an internationally recognized company.
- **Inclusive Culture**: We value diversity and provide accommodations during the recruitment process.
- **Additional Perks**: Flexible work days, free products, team-building events, and more.
- **Competitive Compensation**: $19.50-$21.50 per hour, based on qualifications and experience.

Pay: $19.50-$21.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

**Language**:

- Mandarin (required)

Work Location: In person