Pre Id for Jibril Hussein Dms-1

1 week ago


Edmonton, Canada Fujitsu Full time

***:
Provide professional assistance to external clients experiencing hardware technical problems with supported desktops, laptops, peripherals and more. Assist other support teams with onsite troubleshooting (hands and feet), for example assisting Network Operations troubleshoot connectivity issues. Troubleshoot and replace network gear, switches, routers, and other network hardware replacements. Confirm network connectivity to new deployed devices. Remove hardware as required. Prepare client hardware for surplus processes. Provide onsite support to VIP group, including mobile devices. Assist with remote support when required. Participate in connect/reconnects (move) projects.

**POSITION DUTIES AND RESPONSIBILITIES**

Provide Level 2 technical support to our client’s end users (network, mobile devices, desktops, laptops, peripherals, etc.).
- Participate in IT projects as required
- Install, support, and troubleshoot approved desktop software when remote support is not possible
- Provide onsite support services to clients
- Provide feedback and make recommendations to appropriate teams for any process improvements identified
- Demonstrate good judgment with defined procedures and practices to determine appropriate action
- Ability to work on call after hours as required
- Communicate effectively with multiple clients and co-workers
- Able to communicate technical information to both technical and non-technical personnel
- Provide status updates to management and end-users on applicable issues
- Provide smart phone support and diagnostics to remote clients
- Escalate unresolved issues to management promptly
- Provide feedback and recommendations for KBA (Knowledge Based Articles)

QUALIFICATIONS
- Ability to work independently and take ownership
- Technical and analytical skills required
- 1 year experience supporting Microsoft Windows operating systems
- 1 year experience supporting Active Directory administration/troubleshooting
- 1 year experience installing, configuring, using and troubleshooting supported versions of Microsoft Office
- Strong interpersonal skills in dealing with a wide range of clients with varying computer abilities
- 1 year experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues

EDUCATION and/or WORK EXPERIENCE
- Associate's Degree or equivalent certification and experience
- A+ Certification recommended, MCTS, MCITP, ITIL Certification are strong assets
- 1 to 2 years of related experience is an asset
- Experience working in corporate environment will be considered an asset

**SPECIAL CONDITIONS **(Travel, work environment, physical demands, certificates, licenses etc.)
- Valid driver’s license
- Ability to travel as required
- Ability to work on call after hours as required
- Ability to lift 50lbs (printers, desktop machines, etc.)



  • Edmonton, Canada PRE-CA Full time

    **This posting is for a 1 off event happening on May 3rd 2025. The role itself is only 9 hours, consisting of 3 hours of training, 1 hour of pre-event team call and 5 hours in store on the event day. Potential opportunity for future Pet Ambassador work through Royal Canin.** **During the event there is also an opportunity to win an extra $200 with a photo...

  • District Manager

    1 week ago


    Edmonton, Canada Graham Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...

  • Pre-planning Director

    2 weeks ago


    Edmonton, Canada Westlawn Funeral Home and Cemetery Full time

    Pre Planning Director - Westlawn Funeral Home & Cemetery **Looking for a Change?** Are you continuing your career as a sales professional or just starting out? If you are looking for a career that provides a long-term stable livelihood, this may be an opportunity for you. We offer an opportunity for a permanent, stable sales career in an economically...

  • Executive Assistant

    5 days ago


    Edmonton, Canada Government of Alberta Full time

    **Job Information** Job Requisition ID: 75428 Ministry: Jobs, Economy, Trade and Immigration Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Ongoing Scope: Open Competition Closing Date: October 14, 2025 (Reposted) Classification: Executive Support 3 **Salary**: $2,267.33 to $3,229.17 bi-weekly...


  • Edmonton, Canada Government of Alberta Full time

    Select how often (in days) to receive an alert: Job Information Job Title: Issues Manager, AI Lead Job Requisition ID: 78580 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: January 21, 2026 Classification: Manager Zone...


  • Edmonton, Canada Lafarge Canada Full time

    Whatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all. Class 1 Equipment Hauling Driver **Requisition...


  • Edmonton, Canada Bandstra Transportation Systems Full time

    **Interested in a job with Bandstra Transportation?** We are a transportation and logistics company, providing dedicated LTL & TL, van and deck service across Western Canada. With more than 65 years of service, we have developed a well-known and solid reputation for providing unparalleled service to our customers. With the experience that comes from...


  • Edmonton, Canada Bandstra Transportation Systems Full time

    **Interested in a job with Bandstra Transportation?** We are a transportation and logistics company, providing dedicated LTL & TL, van and deck service across Western Canada. With more than 65 years of service, we have developed a well-known and solid reputation for providing unparalleled service to our customers. With the experience that comes from...

  • Skidsteer Operators

    2 weeks ago


    Edmonton, Canada Onyx Development Group Ltd. Full time

    Onyx Development Group is seeking skilled and reliable Skidsteer Operators with hands-on experience in pre-grading and rough grading for residential and commercial projects. This is a great opportunity to join a growing construction company focused on quality, safety, and efficiency. **Responsibilities**: - Operate skid steers, safely and effectively -...

  • Chief of Staff

    3 days ago


    Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 45172 Ministry: Justice Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Regular/Temporary: Regular Scope: Open Competition Classification: Legal Officer 4 (classification currently under review) **About Us**: The Ministry of Alberta Justice helps ensure that all Albertans...