Operations Manager

**About us**

Shimmer Pro Cleaners is the industry-leading in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Shimmer at the forefront of the competition. As a standard, Shimmer utilizes state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable, and non-toxic branded cleaning chemicals; Shimmer Pro Cleaners is second to none in green commercial cleaning. With customizable cleaning options and competitive rates.

ONLY SERIOUS APPLICANTS APPLY FOR THIS POSITION

Job Overview:
We are seeking an experienced and highly motivated Operations Manager to oversee the daily operations of our company. The Operations Manager will be responsible for ensuring the efficient and effective functioning of our facilities and managing a team of employees. This is a key leadership role that requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention and strong employee relations. Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/problem-solving, orientation/training of supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost effective manner.

**Responsibilities**:

- Develop and implement operational policies and procedures to optimize efficiency and productivity
- Oversee and manage the day-to-day operations of the company, including facility maintenance, inventory management, and equipment upkeep
- Coordinate with various departments to ensure smooth workflow and timely completion of projects
- Monitor and evaluate operational performance, identifying areas for improvement and implementing necessary changes
- Train, supervise, and motivate staff to achieve operational goals
- Collaborate with senior management to develop strategic plans for business growth
- Ensure compliance with all relevant regulations and safety standards
- Manage vendor relationships and negotiate contracts for goods and services
- Ensures that service delivery is consistent with the highest quality of standards within our organization.
- Maintains employee personal records for administrative compliance.
- Plans, organizes, coordinates, executes and supervises functions of janitorial & staffing operations on all shifts.
- Establishes/enforces work flow processes and standards.
- Ensures that environmental procedures are being maintained in accordance with Local, State, Federal and Company requirements.
- Meets and communicates with client(s) regularly to ensure satisfaction, identify opportunities, and provide status updates on daily operations and projects.
- Acts as liaison between the client, operations leads, and corporate support teams.
- Controls expenses for all managed operations, reviews job cost and make adjustments necessary to meet budget compliance.

**Skills**:

- Strong leadership abilities with the ability to effectively manage a team
- Excellent organizational skills with a keen attention to detail
- Proven experience in operations management or a similar role
- Knowledge of commercial cleaning practices and facilities maintenance
- Ability to analyze data, identify trends, and make informed decisions
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office Suite

**Position Qualifications**:

- Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, safety, benefit administration and succession planning.
- Ability to create and forecast productivity, staffing and budget plans. Initiate and document corrective action in a professional and thorough manner as needed.
- Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.
- Previous Janitorial Management experience a MUST

**Skills**:
Oral Communication Skills

Written Communication Skills

Interpersonal Relations

Customer Relations

Customer Service

Diplomacy

Budgeting

Filing

Math Aptitude

Negotiations

Organization

Planning

Professionalism

Reading Skills

Time Management

**Education/Experience**:

- Associates degree or higher (or equivalent)
- 2 year experience in a supervis