IT User Support

1 week ago

Vancouver, Canada ROBINSON Full time

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

**What you will do**:

- Provide technical advice, system support, and troubleshooting services which optimize use of computer network services
- Route unresolved tickets to appropriate Level 2 support
- Provide initial setup of workstations, PCs, printers, and cell phones
- Deliver basic user training
- Provide on call support to branches in rotation with the team
- Other duties as assigned

**About you**:

- Post-secondary education (certificate or diploma) in a technology related field
- Previous experience in a work-related environment (Help Desk, Service Desk or Technician Services)
- Strong knowledge of Windows OS, Microsoft certifications an asset
- Working knowledge of Active Directory and Group Policy
- Working knowledge of SharePoint and One Drive
- Experience with macOS an asset
- Excellent interpersonal skills working in team environments
- Demonstrates strong customer service skills to partner in solving problems
- Superior communication skills, written and verbal
- Strong problem solving and critical thinking abilities
- Proven ability to learn in a fast paced and fluid environment

**ROBINSON offers a competitive total rewards program including**:

- An inclusive, fun and family-oriented work environment
- Monthly bonus opportunities
- Annual Profit Share
- Paid Wellness Days
- RRSP Matching
- Employee Referral Bonus
- Sabbatical Leave
- Tuition reimbursement
- Comprehensive benefits
- Training and promotion opportunities

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.

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