Client Care Coordinator

2 weeks ago

Ottawa, Canada Seniors for Seniors Full time

Company Description

We are currently hiring a **Full Time Client Care Coordinator** to work out of our **Ottawa **office.

Seniors for Seniors (a division of Spectrum Health Care) is a non-medical home care agency proudly serving seniors for over 30 years.

As an integral member of the Client Services team, the **Client Care Coordinator **is responsible for providing exemplary client centered support by acting as a liaison in assigning field employees to clients based on specific needs. The Coordinator is responsible for providing patient-focused support working closely with field and sales teams to meet client’s needs.

**Job Description**:

- Create positive first impression to telephone and web inquiries for service.
- Provide fast, accurate, pleasant and professional customer service to caregiving staff and clients over the telephone, while maintaining strict confidentiality according to Seniors for Seniors policies
- Engage clients in conversation regarding our service offerings - obtain information relating to health conditions of clients, special requirements such as hours, days of service, and category of staff required
- Facilitate the assignment and supervision of staff with client. Briefing the field employees on client details
- Manage all schedules and data pertaining to clients and caregivers
- Network to improve the presence and reputation of the branch and company over the phone and out in the field doing B2B.
- Develop professional relationships with stakeholders who would recommend the services of Seniors for Seniors i.e., hospitals, healthcare professionals, retirement homes
- Commitment to the expansion and success of the business
- Conduct/complete in home client assessments and homecare service plans
- Working with Human Resources, interview, hire and onboard field employees
- Provide administrative support to the establishment of the office and business.
- Act as a problem solver for client and responds to all types of inquiries including employee assignments and billing questions

**Qualifications**:

- Completion of a recognized post-secondary Office Administration certificate or customer service program preferred
- 2+ years related customer service experience
- Must have a valid G class driver’s license and access to a reliable vehicle
- Experience working in a health care environment an asset
- Must be available to work on-call on evenings and weekends as required
- Strong data entry and telephone techniques
- Mandatory COVID 19 Vaccine Policy

Additional Information

**Spectrum Health Care **is thrilled to be named one of **Canada’s Best Managed Companies.** This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click **here** to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

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