Service Coordinator

4 days ago

Richmond, Canada Food Process Solutions Full time

Position Scope
The Service Coordinator supports the full lifecycle of after-market service projects, including quoting, scheduling, tracking progress, and managing documentation. As a key point of contact for customers and the service team, the role ensures timely communication, accurate records, and smooth delivery of service activities. The position also provides day-to-day administrative support and contributes to continuous improvement efforts, with occasional travel as needed.
Job Responsibilities
- Coordinate after-market service projects and agreements from initiation to completion. This includes budgeting quotes, scheduling service visits, maintaining progress trackers, and ensuring timely submission of documentation.
- Serve as a vocal point of contact with customers, seek clarification on their service requests and follow up after visits as needed.
- Work closely with service team to ensure all service documents are completed, reviewed and delivered in a timely manner and up to company standards.
- Support the ongoing improvement of Standard Operating Procedure.
- Maintain accurate and up-to-date records of after-market projects and documents in records management platforms.
- Anticipate administrative needs and provide day-to-day support to internal teams, including managing communications, schedules, and document control.
- Perform other duties as assigned.

Qualifications and Skills
- A bachelor's degree or an equivalent combination of education and relevant experience
- Strong computing skills, with proficiency in MS Word, Excel, and PowerPoint
- Proven project management abilities—organized, goal-oriented, detail-focused, and able to handle shifting priorities with a sense of urgency
- Demonstrate ability to thrive in a fast-paced, dynamic environment
- A self-starter who can work independently with mínimal supervision while staying collaborative within a close-knit team
- Excellent time management and task prioritization skills, with the ability to align tasks to business goals and deadlines
- Demonstrate outstanding interpersonal skills to work with cross-functional teams
- Fluency in verbal and written English is required; knowledge of Chinese is an asset
- Willingness to travel occasionally to project sites as needed

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