Retail Operations Supervisor
22 hours ago
**About the Role**
Signalix Inc. is seeking an energetic and experienced **Retail Operations Supervisor** to oversee daily operations and team performance across our Scarborough region, covering two retail stores. Based primarily at one location, you will also provide rotational support to both stores, ensuring sales growth, operational excellence, and staff development.
This is a hands-on leadership role suited for someone who thrives in a fast-paced environment, enjoys mentoring teams, and is passionate about driving customer satisfaction and business success.
**Key Responsibilities**
**Store Operations & Sales**
- Lead daily operations, including opening/closing procedures and cash handling
- Manage inventory control, purchase orders, and loss prevention measures
- Maintain visual standards, cleanliness, and overall store presentation
- Achieve and exceed sales targets while ensuring high productivity and profitability
- Design and implement local sales initiatives and incentive programs
**Team Leadership**
- Rotate between stores weekly to provide direct support to managers and associates
- Train, coach, and motivate staff to deliver exceptional customer experiences
- Conduct check-ins, performance evaluations, and employee reviews
- Support recruitment, onboarding, and new hire training as needed
**Communication & Compliance**
- Use RQ by iQmetrix for sales tracking, scheduling, audits, and reporting
- Address operational gaps, reporting issues, and compliance concerns promptly
**Regional Planning & Support**
- Host weekly/monthly team meetings to review performance and set goals
- Coordinate local events, promotions, and regional initiatives
- Work closely with HR on staffing requirements and assist with interviews
- Identify opportunities for process improvements and implement innovative solutions
**Requirements**:
- Previous retail leadership experience (Supervisor, Team Lead, or Store Manager role)
- Telecom/wireless industry knowledge is an asset
- Excellent leadership, coaching, and team management skills
- Strong organizational and multitasking abilities across multiple locations
- Proficiency in POS and retail management systems (e.g., RQ by iQmetrix)
- Experience in inventory, financial controls, and operations management
- Valid driver’s license (preferred, for regional travel support)
Pay: $19.00 per hour
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Retail sales: 2 years (required)
- Retail management: 1 year (required)
- Leadership: 1 year (preferred)
- Freedom Mobile : 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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