Retail Cannabis Keyholder

**LOCATION**:
**821 Brimley Road, Toronto ON**

**Other Locations**:
**2002 Lawrence Avenue East, Toronto ON**

**2620 Danforth Avenue, Toronto ON**

**492 Parliament Street, Toronto ON**
- **1239 Bloor Street West, Toronto, ON**_

**970 The Queensway, Toronto ON**
- **1021 Pape Avenue, Toronto, ON**_
- **225 George Street North, Peterborough, ON**_
- **50 Westmount Road North, Waterloo ON**_

**growersretailcannabis.ca**

***

The **Keyholder **will assist the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. The **Keyholder** is responsible for helping customers, checking them out, cash handling and customer service. They will listen well and communicate effectively with various audiences. The **Keyholder** role is customer-facing and is an integral part of helping the company achieve its sales goal.

**DUTIES AND RESPONSIBILITIES**

Under the supervision of the Retail Cannabis Store Manager, the duties and responsibilities of the **Keyholder** include, but are not limited to, the following:

- Opening and closing the store
- Managing the store's security alarm system, ensuring it's in perfect condition, enabling it and disabling it when necessary
- Oversees cleaning, maintenance and deliveries
- Perform and supervise daily procedures
- Monitor and assist staff; assign daily duties
- Organize breaks
- Handle managerial tasks when management are unavailable
- Manage cash and balance point of sale drawers and safe
- Ensure all employees adhere to the policies and safety standards of the Company
- Manage customer satisfaction by guiding customers through the selection process
- Promote a work environment that is positive, customer-service oriented and compliant with established policies and procedure
- Greet customers warmly as they enter the store
- Provide guidance and education about cannabis products for customers to have a safe and enjoyable cannabis experience
- Stay current on the cannabis industry with trends/products
- Verify proper documentation and ID for customers
- Other duties as assigned

**MINIMUM REQUIREMENTS**
- High school diploma or equivalent
- CannSell certificate and criminal background check
- Previous retail keyholder experience preferred
- Knowledge of basic computer skills, point of sale software and cash management
- Knowledge of retail cannabis is considered an asset
- Work well with others and as a team player
- Excellent customer service skills
- Fun attitude and strong work ethic
- Understand federal, provincial and municipal laws and regulations as they pertain to the industry, safety regulations and standard operational procedure
- Adaptable; able to multitask in a fast-paced environment
- Open availability (evenings, weekend and holiday)

**KEY RELATIONSHIPS**

This position interfaces with internal and external contacts:

- Internal: Corporate Management Team, Managers, Assistant Managers, Sales Associates
- External: Customers, Suppliers, Vendors, Ontario Cannabis Store (OCS) Staff, Alcohol and Gaming Commission of Ontario (AGCO) Staff, City and Municipal Staff, Local Businesses, Community Event Planners

**WORKING CONDITIONS**
- Work normal business hours including evenings, weekends and holidays
- Must be able to lift up to twenty-five (25) lbs
- Required to work in a busy, open area which may result in constant interruptions
- Required to spend long hours concentrating which will require attention to detail and high levels of accuracy
- Required to meet a number of deadlines which may cause stress

Work Remotely
- No

**Job Types**: Part-time, Permanent

Pay: From $17.25 per hour

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Schedule:

- Day shift
- Holidays
- Night shift
- Weekends as needed

Work Location: In person