Front Desk Assistant

2 weeks ago

Winnipeg, Canada AAR Financial Full time

*

Answer phone and direct customers/prospects to the appropriate department and ensure to follow-up in a timely manner
- Diplomatically handle customer complaints and refer them to the appropriate individual/unit for resolution
- Ensure to check with management at the end of each shift before leaving the dealership to ascertain they do not need anything additional
- Responsible for daily filing (service repair orders, parts counter tickets, car deal files, and hard copies)
- Responsible for receiving payments (cash, checks, and credit card payments) from customers and documenting the amount received on the repair order and/or counter ticket
- Provide customers with accurate change and issue receipts to the
- Maintain confidentiality of customer and company information at all times
- Attend to customers with a clear, friendly voice along with a professional demeanor
- Maintain and keep customer areas tidy
- Responsible for stocking fresh complimentary snacks and beverages for customers
- Attend to waiting customers
- Ensure knowledge of the staff movements in and out of the organization
- Monitor visitor access and maintain security awareness
- Receive and sort mail and deliveries
- Schedule appointments
- Control inventory relevant to the reception area
- Receive incoming courier packages and prepare outgoing packages
- Receive and distribute fax correspondence

**Salary**: From $13.50 per hour

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Winnipeg, MB R2C3A7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

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