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Communications Coordinator
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_Le français suit _ **Communications Coordinator** **Job Type**: Permanent, full-time, with benefits **Salary**: Starting at $55,000- $65,000 (depending on experience and qualifications), excellent benefits provided. Company At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to customers of approximately 253 Participating Service Providers (“**PSPs**”), represented by over 371 customer-facing brands. We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties. **Our Culture**: Located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is **supportive** and emphasizes the importance of **work-life balance**. We strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds. **Position Overview** **Your Role**: As a Communications Coordinator, you will be responsible managing CCTS’ social media channels and for providing ongoing support in relation to communications-related initiatives and projects. **Your Responsibilities**: - Manage CCTS’ social media posts and interactions - Review user generated posts on social media accounts in a timely manner and respond according to CCTS’ established guidelines. Track and report on visitor traffic. - Create images/videos or work with external consultant to create visual content for use on social media accounts and other communication or promotional products - Implement website updates as required - Collect, draft and/or format content for internal and external newsletters - Respond to and triage various departmental requests including translation, template creation, printing services, etc. - Coordinate meetings & various consultations in support of the Director. Assist in notetaking as required - Maintain and review Media Monitoring account and synthesis news for department - Assist the Communications team with special projects and initiatives as required - You have **a minimum of 3 years’ experience in a communications role, or an equivalent combination of education and experience**: - You have **Post-secondary education** in a related field - You have worked with programs such as **Hootsuite** to manage social media accounts, or **WordPress** as a web content management system - You have an imaginative side and like to show off this flair by using **online tools for light graphic manipulation** and developing visual content for social media - At the root of it - **you love to communicate with people** You are comfortable reaching out and engaging both internally with colleagues and externally with important stakeholders as well as the public. - You are **fluent in English**, with excellent written and oral communications skills. - **Bilingual?** Even better French/English bilingualism is **very strongly preferred**. Most importantly, you must have a very strong ability to communicate clearly (both orally and in writing). A strong preference will be given for **excellent writing skills** in both French and English. If you are a creative communications professional with exemplary writing skills who meets the qualifications listed above, we want to hear from you **_Reasonable Accommodation_** -------------------------------------------------------------------------------------------------------------------------------------------------------------------- - **Coordonnateur ou coordonnatrice des communications** **Type d’emploi**: Permanent à temps plein, avec avantages sociaux **Fourchette salariale**: Fourchette salariale 55,000 $ - 65,000 $, salaire de départ en fonction de l’expérience, avec d’excellents avantages sociaux. La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d’examiner et de régler les plaintes au sujet des services de télécommunications et de télévision lorsqu’un client et son fournisseur de services ne parviennent pas à trouver ensemble une solution satisfaisante. Elle fournit gratuitement et de façon impartiale des services aux clients d’environ 253 fournisseurs de services participants (**FSP**), qui sont représentés par plus de 371 marques destinées à la clientèle. La CPRST représente un organisme de professionnels impartiaux, justes et très dévoués, qui comprennent les besoins des parties en litige, et qui enquêtent et travaillent avec diligence pour trouver des solutions qui reflètent et respectent les besoins des deux parties. **La culture de la CPRST** Située da
