Sales Support

Status:
Regular, Full time

Location:
London, Ontario
- Job Description

This is a multi-function role in a Business Centre. Reporting to the Sales Operations Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.
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MAIN RESPONSABILITIES:
Key Accountabilities

(60%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:
- Measurable increase in Sales ROI (Gross margin/Sales cost)

(25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers;

(15%) Work cooperatively with sales team to support the administration of sales functions when required;

Duties- Ensure all job functions are performed in accordance with the Guillevin Standard Practice Instruction (SPI) Manual;- Assist in, where necessary, the various functions in office sales and administration, including:
- Liaising with operations and purchasing personnel while entering orders;- Requesting vendor quotations and following-up on every quote, when necessary;- Providing pricing quotations and following-up on every quote, when necessary;- Administering the opening of new accounts and maintaining existing customer-account databases;- Perform over-the-counter sales if you branch supports it;- Investigate orders considered old (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them;- Look after the accounts of those salespeople on vacation and/or holidays. Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;- Ensure superior customer service is the objective during each customer interface;- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;- Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:
- Learn from the sales team about best practices in sales and product solutions;- Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);Constantly engage in personal development activities.- Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:
- Learn about market pricing, from interactions with customers, the sales team and individual research;- Enroll in vendor training events for main vendor’s; Attend keynote talks on market updates and product lines;- Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).Ensure proper administration in the management of freight claims and reel returns;- Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;- Generate sales leads to be evaluated and pursued by frontline sales team;- Effectively be a contact point between Corporate Marketing and the Sales team, communicating needs and concerns both ways;- Distribute Marketing materials to sales team when required;- Performs any other duties as required by management;

QUALIFICATIONS:
- Grade 12 minimum completed; Ideally 1-2 years of related experience;- Strong communication and people skills, initiative;- Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);- Interest and capability in performing sales duties and purchasing / inventory management functions as needed;- Good knowledge of English and/or French written and spoken;- Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

What’s in it for you

We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.-
- A strong national network off