Membership Services Representative

The YMCA of Northeastern Ontario has been serving our local communities for over 180 years and we are committed to supporting our local families, children, adults, youth and seniors in our various programs and services today.
At the YMCA, our values and purpose drive everything that we do. As a charity, we’ve championed values of empathy, health, trustworthy, inclusiveness, respect and responsibility. Helping people develop a healthy spirit, mind and body and inspiring a sense of social responsibility is the cornerstone of our legacy of caring.
To learn more about our programs and services offered please visit our website.
This job posting is for an existing vacancy and is intended to fill a current position within our organization.
We are currently looking for Membership Services Representative to join our team of committed professionals. This Full-Time position within the Association is housed at the YMCA of Northeastern Ontario’s Chippewa location in North Bay.
Under the leadership of the Supervisor of Membership Services, the Membership Services Representative is responsible for all membership data entry, financial payments, and course registration. In addition, Membership Services Representatives are often the initial point of contact at the YMCA. As such, they represent the organization, making the dissemination of accurate information and courteous service critical to the success of the YMCA.
**START DATE**: January 19th, 2025
**LOCATION**: 186 Chippewa Street, North Bay, ON
**RATE OF PAY**: $38,000 per year
**HOURS**: 40 per week
Major Responsibilities
- Maintain the highest level of product knowledge and promote membership sales
- Actively engage members and promote YMCA programs
- Complete sales transactions with new and renewing members and program participants
- Ensure that the fees are charged according to the type of membership or service purchased
- Resolve member’s concerns or problems personally or redirect them to the appropriate staff person
- Perform facility tours
- Ensure that all confidential information is properly protected
- Ensure member retention guidelines are being followed and all new members receive a follow up
- Ensure that all required authorization forms for payment processing are completed and checked for accuracy
- Acknowledge and greet each individual that comes to the desk
- Provide consistently prompt and courteous service
- Ensure that the Membership Desk is clean and welcoming
- Build relationships with members and guests, and promote the YMCA as a charitable organization

**Qualifications**:

- Possession of an Ontario Secondary School Diploma (OSSD) preferred
- Minimum of six (6) months of customer service or related experience
- Excellent verbal and written communication skills
- Advanced computer skills
- Excellent interpersonal skills
- Excellent organizational and time management skills
- Excellent customer service skills
- Current Standard First Aid and CPR C
- Current and satisfactory Police Record with Vulnerable Sector Check

What We Offer
As a charity and community-based organization, we know how important connection and wellness is, and we offer a workplace that invests in people. We provide:

- Free YMCA membership for you + your family
- Discounts on camps, child care, and recreation programs
- Paid vacation + personal/sick days
- Comprehensive health & dental, including vision + wellness supports (chiro, massage, mental health, naturopathy & more)
- Employee & Family Assistance Program with counselling, coaching, legal + financial supports
- Life, disability, and accident insurance coverage
- YMCA Federation Pension Plan
- Mileage reimbursement
- Team events + staff recognition
- Learning & development opportunities
- Explore different YMCA roles and career paths
- Flexible hours + hybrid work options (role dependent)

HOW TO APPLY
If you would like to work in a family friendly environment, please apply, by website only, with a cover letter and resume by January 6, 2025 to the attention of the Personnel Committee.
All applicants are thanked for their interest in this position. However, only those selected for an interview will be contacted. If contacted and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Human Resources Department.
YMCA of Northeastern Ontario is an equal opportunity employer that is dedicated to maintaining a fair and equitable work environment. All of our employees and job applicants will be promoted or employed solely on the basis of their abilities and qualifications.