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Immigration Client Intake Specialist

4 weeks ago

Toronto, Canada Canada Immigration Services Full time

**Overview**

At Canada Immigration Services, you'll join a group of creative problem solvers who are united by a shared passion for assisting people in realizing their dreams of immigrating to Canada.

No matter what you do, we're devoted to giving you the tools and support you need to improve yourself.

There is no limit to the influence you can have if you have the motivation to try new things, advance personally and professionally, and bring your complete self to work.

**The opportunity**

Canada Immigration Services is a leading Immigration firm in Canada. Our service portfolio includes various options for immigrants planning to visit, study, work, and settle in Canada.

This position focuses on assisting clients with their immigration needs and inquiries, analyzing their immigration circumstances, and offering solutions to move them toward their objectives.

**What you will do**

As a member of the Toronto team, the Client Intake Specialist, under the directions of the Head of Client Relations, will perform the following duties:

  • Creating a positive and professional first impression on behalf of the firm, including instilling confidence in our abilities and a willingness and desire to help;
  • Following the firm's guidelines on how to communicate with prospective new clients in the most effective manner;
  • Helping prospective new clients see the difference between working with the firm and not working with the firm;
  • Identifying the needs of the client and describing the applicable services we offer and how we charge for our services;
  • Collecting the prospective new client's contact information and detailed information about the matters for which they are seeking the firm's help and recording them in our Customer Relationship Management (CRM) software;
  • Sending retainer agreements and invoices using CRM;
  • Assigning new cases on time and following up to expedite delayed processes ;
  • Following up with clients who have not closed with the firm and addressing their concerns, if any;
  • Prioritize engaging client relationship management for clients that have signed up.

**What you bring to the role**

  • High level of professionalism, confidentiality, and discretion;
  • Excellent oral and written communication skills, grammar, and spelling;
  • Willingness to learn and grow in a high-growth business;
  • Education or work experience, the equivalent Bachelor'slor’s Degree;
  • Enrollment in CCIC or RCIC license is an asset.

**Keys to your success**

At Canada Immigration Services, individuals

**Deliver Results | Drive Growth | Foster Trust **and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

As a proud equal opportunity employer, Canada Immigration Services is dedicated to fostering a welcoming, inclusive, and barrier-free workplace where each employee can realize their full potential. Our success is largely due to the diversity of our staff, and we encourage you to bring your complete self to work. All qualified applicants are encouraged to apply, and we hope you will select Canada Immigration Services as your preferred workplace.