IT Support Technician Ii

1 week ago

Edmonton, Canada Associated Engineering Group of Companies Full time

**Job Description**:
We are currently searching for an** IT Support Technician II**in our** Edmonton office**.

What we offer:

- Competitive salary ($70,000 - $80,000) and benefits, including a fitness allowance, company-matching pension program, and a parental leave top-up program.
- A centrally located office in the heart of downtown Edmonton that is easily accessible.
- A flexible work environment that allows for a combination of working from home and in the office.
- Ongoing support for your growth and development, including a formal Professional Development program, mentorship programs, and training opportunities.
- An on-site fitness centre accessible to all staff, with full amenities.
- An active Social Club that promotes social activities in and outside the office, and offers subsidized tickets to local events, such as the Taste of Edmonton.

Your responsibilities will include:

- Function as a skilled part of the Support Technician team, providing local support and back-fill support for other company locations.
- Work to deliver the services defined in the Service Objectives for IT Services.
- Monitor the Service Desk, handling support and service requests and documenting outcomes.
- Maintain the IT asset inventory for Corporate IT assets.
- Assist other IT support technicians with problems and workload as needed.
- Decommission and dispose of retired IT equipment.
- Assist in the generation and maintenance of the Corporate Capital Budget and monitor expenditures.
- Assist in maintaining IT administration documentation.
- Performs other related duties as assigned.

**Job Requirements**:
What you will bring:

- Post-secondary diploma/degree from an accredited university or college in Information Technology, Computer Science, Computer Engineering, System Management, or Information System Management.
- 2+ years providing IT support.
- Excellent interpersonal skills.
- Service oriented and a committed team player.
- Strong spoken and written communication, documentation, and organization skills.
- Firm understanding of typical company IT policies.
- Available for weekends or after-hours work, if necessary.
- Ability to work under pressure.
- Ability to handle confidential information.
- Ability to assist in the preparation of Corporate IT capital budgets and maintain inventory.
- Familiar with ITIL service delivery.
- Experience with ITIL-oriented service desk tool(s).
- Advanced Windows and Active Directory proficiency and troubleshooting skills.
- Microsoft 365 and Entra AD skills.
- Advanced TCP/IP network troubleshooting skills are an asset.
- Familiarity with Microsoft Teams.

  • IT Support Technician Ii

    1 week ago

    Edmonton, Canada Associated Engineering Group of Companies Full time

    **Job Description**: We are currently searching for an** IT Support Technician II **in our** Edmonton office**. What we offer: - A centrally located office in the heart of downtown Edmonton that is easily accessible. - A flexible work environment that allows for a combination of working from home and in the office. - Competitive salary and benefits,...

  • IT Customer Support Ii

    1 week ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: The Telehealth technician provides support and training to end users that are utilizing Telehealth and Unified Communication Services equipment. They provide guidance on how to use the equipment as well as monitoring session to ensure they are successful. The technicians are also responsible for the maintenance and troubleshooting of...

  • IT Customer Support Ii

    6 days ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: The Telehealth technician provides support and training to end users that are utilizing Telehealth and Unified Communication Services equipment. They provide guidance on how to use the equipment as well as monitoring session to ensure they are successful. The technicians are also responsible for the maintenance and troubleshooting of...

  • Pharmacy Technician Ii

    2 weeks ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: The Pharmacy Technician II is recognized as an expert technical practitioner who is accountable for guiding the development, implementation, evaluation and ongoing management of identified projects and programs to standardize and advance pharmacy technician practice and assistant training materials. The Pharmacy Technician II...

  • Pharmacy Technician Ii

    1 week ago

    Edmonton, Canada Covenant Health Alberta Full time

    The Pharmacy Technician II may work in a Pharmacy, support the Pharmacy program, or provide Pharmacy Technician perspective to organizational policy or initiatives. This position is covered by the terms and conditions of the HSAA Paramedical Professional/Technical Collective Agreement. - Classification: Pharmacy Technician II - Union: COV HSAA PROF TECH -...

  • Sterilization Technician

    2 weeks ago

    Edmonton, Canada Londonderry Dental Centre II Full time

    We are looking for a full-time **Sterilization Technician** to join our team. If you are a dental hygiene student and you want to pick a few shifts doing sterilization during the summer, this role is perfect for you. As the **Sterilization Technician**, you would be joining a group of dental professionals who are passionate about the care of our...

  • Acquisitions Technician, Library Technician Ii

    1 week ago

    Edmonton, Canada MacEwan University Full time

    ACQUISITIONS TECHNICIAN, LIBRARY TECHNICIAN II **LIBRARY SERVICES** **Competition No.** 25.04.118 **CATEGORY** **SALARY** **CLOSING DATE** - Full-Time Continuing (35 hours per week) - MSA Band D (Steps 1-8): $26.083 - $37.932 per hour. $47,471 - $69,036 per annum (Based on 35 hours per week). - May 4, 2025 **About Us**: - MacEwan University is where...

  • Maintenance Technician Ii

    6 days ago

    Edmonton, Canada Cintas Full time

    **Requisition Number**: 188509 Cintas is seeking a Maintenance Technician II to assist with maintaining an industrial laundry facility. Responsibilities include but are not limited to repairing, maintaining, installing and troubleshooting industrial equipment, systems and components including but limited to washers, dryers, steam tunnels, conveyor systems...

  • Administrative Support Ii

    6 days ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: This is an Administrative Support II position within the Billing Cash and Collections portfolio. Provides telephone and in person reception duties and a variety of mail room printing and scanning duties such as receiving, open/counting incoming mails. Sorting and scanning invoices/documents in system. Gather and prepare all outgoing mail...

  • IT Customer Support Ii

    1 week ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices. - **Classification**:IT Customer Support II - **Union**:AUPE GSS - **Unit and Program**:Technology Client Support Services - **Primary...