Manager, Business Operations, Yorknet

Status - Regular Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Immediate - Salary - Annually - Salary Grade - $117,989.00 - $138,737.00 - Department - York Region -> Corporate Services -> York Telecom Network Inc - Location York Telecom Network - 17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA (Primary) - Job Description (E) **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. **Permanent Hires** - **Defined Benefit Pension Program** - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - **Employer of Choice** - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - **Benefits and Wellness** - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. - **Inclusive and Diverse Workforce** - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **ABOUT THE ROLE** This role is the primary contact for all YorkNet customers, assessing requests, negotiating customers’ contracts, coordinating work, and developing policies and procedures in compliance with YorkNet’s mandate and strategic direction. This position is responsible for the planning and development of business plans and consulting with partners to determine prioritization and implementation of activities to meet strategic priorities. Also responsible for managing YorkNet fibre asset management system including the installation of fibre monitoring systems; leading the collection and analysis of data management to determine the influence on processes and strategic direction; leading the long-term network planning and network improvement planning; and liaising with various levels of government to promote the Branch’s goals and objectives and obtains feedback. **WHAT YOU'LL BE DOING** - Manages customer relationships with various internal partners such as Information Technology Services, Public Works, Community and Health Services, and other Regional departments, as well external partners including local municipalities, universities, school boards and hospitals (MUSH) sector customers, and Internet Service Providers. - Leads and manages the legal agreement / customer contracts process for all external partners, including agreement review and approval, managing deliverables, negotiating pricing and scheduling work, leading management of risk and attaining revenue for the corporation. - Leads planning and policy development activities, ensuring that the work is in compliance with YorkNet's mandate and strategic direction in order to mitigate risk. - Manages the implementation and operation of YorkNet Systems, including deployment and operations as well as data management. - Develops and manages processes for the corporation to support the delivery of network and connections, establishes and monitors processes to anticipate and resolve operational issues including customer intake, emergency maintenance, asset management and data management. - Leads the collection and management of data supporting the corporation for strong asset management and financial reporting. Manages processes to make data more accessible through dashboards and enhanced mapping. - Manages the development, implementation, and adjustment of the theYorkNet Capital Plan including identi