Manager, Business Operations and Governance

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Better Living Health and Community Services has a two year, temporary full-time opening for the position of Manager, Business Operations and Governance, which acts as a key member of the senior management team who has the ability to anticipate needs, think critically and offer solutions with a high level of professionalism and confidentiality. Reporting to the SVP Community Services_,_ this role is responsible for providing comprehensive support to the executive team; overseeing Better Living’s business operations and the management of centralized administrative services; acting as a primary liaison with, and support to the Boards of Directors; undertaking the planning and management of the organization’s information technology and systems; and other organizational responsibilities as assigned
- This position reports to SVP Community Services and President and CEO_

**REQUIRED QUALIFICATIONS**
- Completion of a post-secondary diploma or degree in business, communications, office administration or combination of equivalent education and work experience may be considered.
- A minimum of five (5) years’ experience reporting directly to a senior executive.
- A minimum of two (2) years’ experience leading/supporting business operations
- Successful completion of _Vulnerable Sector Screening_.
- Must possess a valid Ontario Driver’s License and access to a vehicle for the purposes of business travel.

**SKILLS AND EXPERIENCE**
- Respected for consistently demonstrating a strong work ethic and providing outstanding customer service.
- Acts with considerable knowledge, latitude and discretion in making decisions and collaborating with others to respond to and resolve issues.
- Experience handling confidential and sensitive information and demonstrated integrity in managing these responsibilities while liaising with all stakeholders including but not limited to Employees, Clients, Residents, Board Members and community partners.
- Technical proficiency and problem-solving skills related to IT infrastructure, IT support and troubleshooting.
- Operational management experience with accountability for budget, business operations, and contract management.
- Excellent time management, organizational and self-planning skills. Demonstrates flexibility by adjusting work schedules according to changing priorities, meeting demanding deadlines, and producing high quality work
- Advanced proficiency with business software including but not limited to Microsoft Office, Adobe Acrobat, and virtual meeting platforms.
- Experience providing governance support to a non-profit Board of Directors and asset.
- Advanced written and verbal communication skills demonstrated in areas including but not limited to business correspondence, presentation, and policy development.
- Operational management experience with accountability for budget, business operations, and contract management.
- Functions with a high degree of attention to detail, quality, accuracy and prioritization

**OPERATIONAL RESPONSIBILITIES**
- In keeping with the organization’s mission, vision and beliefs, work in collaboration with the senior management team to ensure that business operations and infrastructure meets the needs of the organization and enables the team to provide an exceptional standard of Client and Resident centred care.
- Evaluate and oversee operational policies and procedures to ensure that: work flow is optimized and future needs are anticipated; programs have the tools, resources and infrastructure they require to meet expected strategic and operational outcomes; business practices are standardized across the Better Living family of organizations; and business continuity is safeguarded.
- Provide administrative support to the Executive team to support them in leading the organization, including but not limited to: assisting with special projects; designing and producing complex documents, reports, and presentations; composing and preparing correspondence; conducting research and preparing briefing documents; preparing for and documenting the minutes of leadership meetings. Infrequent availability to respond to urgent priorities outside of regular business hours.
- Manage all aspects of Better Livings business services including the selection and management of vendors; the purchases of services and supplies necessary for operation; and the security and management of business resources.
- Manage the information technology (IT) and information systems of the organization including hardware, software, telecommunications, and services. In consultation with the IT Service Provider oversee information technology planning processes to ensure current and future needs are met; that planning aligns with strategic priorities; and that budget requirements and recommendations are prepared to reflect the approved plan.
- Accountable for developing, monitoring and implementing the Administration program budget. Report in a timely manner on financial trends, bud