Store Manager

**Store Standards**
- Maintain a clean and tidy salesfloor from open to close
- Ensure adequate staffing levels to maximize business
- Review and update product displays to ensure the customer experience reflects available product and sales priorities
- Ensure all store product is displayed and priced with full up to date information
- Maintain an efficient standardised back of house lay-out to maximize filling efficiency, ease of re-stocking, ease of inventory counting and control of shrink
- Ensure all fixtures and fittings are in shape as new, replacing or repairing any damage or broken items as required with the minimum of delay
- Ensure all staff and back areas are clean and tidy, including back of store garbage area
- Maintain all store notice boards up to date and accurate
- Ensure exterior of store, and customer entrance area are clean and presented as new everyday
- Take responsibility as required by law for store Health and Safety programs, following legislated programs and reporting requirements
- Train and update all staff members on H&S requirements

**Store Processes**
- Maintain control of store inventory file in POS system
- Manage and control damages and inventory adjustments
- Ensure POS transactions and end of day cash reconciliation is accurate and follow-up and any discrepancies
- Ensure daily balance of funds takes place and follow-up on any discrepancies
- Maintain and control the product card library, and order new or replacement cards when required, with the minimum of delay between receipt of product and presentation of product to guests
- Manage store schedule to ensure best possible coverage of floor and none customer facing activity, while minimizing labour expense
- Manage Humanity daily and weekly reporting, and communicate payroll detail to Payroll Support

**People Leadership**
- Ensure that activities and responsibilities are adequately delegated to appropriate support levels in store
- Coach and direct team members to carry out their daily duties
- Ensure daily, weekly and ad-hoc communication of information occurs to all necessary team members to allow them to carry out their tasks and responsibilities
- Identify poor performance and ensure performance improvement plans are initiated and followed up on
- Using a progressive discipline process, follow-up and review poor performers. Seek approval to terminate team members if this becomes necessary
- Maintain team discipline in personal presentation and personal behaviour standards
- Identify strong performers and ensure development plans are in place, with appropriate and approved increase in responsibilities
- Identify vacant positions or new requirements, seek approval to recruit
- Be a key stakeholder in recruitment and promotion decisions
- Onboard and ensure all new employees are adequately trained to carry out their job roles prior to their first solo shift
- Be decisive and prepared to act within your remit with a sense of urgency for the business

**Security and Compliance**
- Fully understand your responsibilities as a certified store manager with regards to AGCO Requirements
- Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns
- Ensure security of guests and staff by enforcing the highest standard of behavior and presentation of in-store Security staff
- Follow-up and report on any suspicious incidents of guest or team member behavior
- Carry out any required store audits to maintain accuracy and compliance to company standards

**Other Duties**
- Be a brand ambassador
- Represent the brand when required for media or community events
- Any other reasonable duties as required by store ownership

**Qualifications**
- Minimum of 10 years work experience in the retail or related service industry.
- Minimum of 3 years work experience in a supervisory/management role i
- High School Diploma
- Post-secondary education in Business Accounting courses or equivalent will be considered an asset
- Proven ability to lead a team of 15+ team members
- Prior work experience in a regulated environment is a definite asset
- Knowledge of and experience working with Cannabis industry would be considered an asset
- Desire and ability to develop a positive in-depth understanding of cannabis
- Must be enthusiastic, friendly, optimistic, outgoing, and a team player
- Proficiency in Microsoft Office Suite (Word, Excel)
- Ability to analyze data to make decisions
- Must have excellent attendance and professionalism
- Detail oriented and able to handle cash, and operate a POS register
- Must be able to successfully pass a criminal background check
- Strong organizational, communication, time management and problem-solving skills
- Available to work rotating shifts including: days, evenings, weekdays, weekends, and some holidays
- Valid CanSell certification
- Knowledge of Bill 11: The Safe and Responsible Retailing of Cannabis Act