General Manager

Barrie (South Barrie), ON

35 Mapleview Dr W ON, Barrie, ON L4N 9A9, Canada
It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

**Location**:Barrie, Ontario

**Position Scope**:
We are thrilled to begin our search for a General Manager (GM) at our newest Planet Fitness location in Barrie, Ontario

The GM is a charismatic people-oriented leader who is both a brand ambassador and strategic operations leader. Reporting directly to an Area Director, this individual will be responsible for the oversight of gym operations for a new club to ensure an exceptional “Judgement Free” member experience, as well as a financially successful club. The General Manager will be accountable for hiring, onboarding and leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

**Responsibilities**:

- Alongside various corporate business partners, actively participate in new club opening activities.
- Recruit, hire, train and develop a high performing staff consisting of an Assistant General Manager (AGM), Member Services Representatives and Trainer.
- Cross train AGM in all GM activities to ensure they are prepared to cover for GM when out and take on new GM role within organization.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Staff Management
- Schedule staff and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Taymax Group’s values and goals.
- Prepare timely payroll submittals each Monday morning ensuring that all employees have properly recorded their time in Workday.
- Resolve employee issues or concerns.
- Manage progressive discipline and termination as needed
- Lead by example with involvement in all front desk related activities.
- Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system, tour and sign-up new members, log amenities and communicate updates or events to members and guests.
- Facilitate all member requests and help to resolve any member issues and questions.
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Ensure the service desk area and front lobby is clean and orderly.
- Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.
- Ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities Maintenance team in a timely manner.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Authorize expenditures and refunds.
- Prepare all HR related forms and send them to Corporate HR and Payroll Team.
- Track statistics and reports (weekly, monthly, annually).
- Provide backup support for any employee who is absent.
- Other duties as assigned based on club needs.

**Required Skills and Knowledge**:

- Strong leadership, team building and coaching skills.
- Strong business acumen, organization, problem solving and planning skills.
- Ability to communicate clearly and effectively, and act decisively.
- Ability to think creatively and strategically as well as set and lead organizational priorities.
- Possess a results-driven attitude with the ability to work independently, make quick decisions and prioritize appropriately.
- Proven track record of leading a team and maintaining a high performing, service-driven and dynamic work environment.
- Strong planning and organizational skills with the ability to multi-task and prioritize as needed.
- Discretion when handling sensitive and confidential information.
- Experience with Microsoft Office Suite.
- Experience with Workday (cloud-based HRIS system) is an asset.

**Education and Experience**:

- Must be 18 years of age or older, have a high school diploma/GED equivalent.
- Minimum of three (3) years of relevant experience in a management position.
- Must have valid driver's licence, acceptable driving record and must have own reliable means of transportation.
- A passion for fitness and health.

**Physical Demands**:

- Continual standing and walking.
- Continual talking and listening, in person or on the telephone.
- Must be able to lift up to 50 lbs, as well as bend, crouch and reach on a daily basis.
- Will occasionally encounter toxic chemicals.

**Perks**:

- Taymax Groups offers a total compensation package that includes competitive wages, FREE PF Black Card® Membership, flexible leadership hours, and ongoing