Operations Support Specialist

With 26,000 trained employees in 17 locations across Canada, we are Canada’s National Cleaning and Maintenance Company. From Vancouver to St. John’s, we maintain a diverse portfolio consisting of commercial, industrial, retail, recreational, educational and food manufacturing facilities.

The Operations Support Specialist (hereinafter referred to as “OSS”) will work to assist with administrative support, planning and implementation of large-scale projects including Time and Attendance Tracking, Quality Assurance Tracking and other projects as needed.

The OSS will also be the primary individual responsible for the management of all incoming requests. This person will also oversee the optimization, maintenance, implementation and change management of the various projects simultaneously.

The OSS will also utilize our Remote Training tools to provide training as needed to various branch offices within North America. Full training will be provided. This position will be based out of our branch office located in Mississauga with a combination of remote and onsite tasks (some travel may be required). Company hardware will be provided (Cellphone, Laptop, etc).

**About GDI**

GDI is a commercial facility services provider offering a range of services in Canada and the United States to owners and managers of a variety of facility types including office buildings, hotels, shopping centres, industrial facilities, healthcare establishments, distribution facilities, airports, and other transportation facilities. GDI's commercial facility services capabilities include commercial janitorial, installation, maintenance and repair of HVAC-R, mechanical and electrical systems, as well as other complementary services such as damage restoration and janitorial products manufacturing and distribution

**Duties**
- Assist with planning and organization Software upgrades and automation procedures
- Escalation of issues affecting service
- Assist with drafting and implementing policies & procedures
- Communicate with various suppliers and/or clients in a professional manner
- Managing all incoming requests in a timely manner
- Update and configure software as needed
- Identifying and investigating all communications technical and billing anomalies
- Reviewing new potential communications solutions
- Identifying areas where GDI can minimize risk and streamline operations
- Managing all requests for additions and changes
- Inventory management and procurement
- Overseeing projects relating to Time and Attendance & Quality Insurance
- Auditing and Reporting
- Other duties and projects as required

**Requirements**:

- Proficient with Microsoft Windows & Office, especially Excel
- Excellent organizational skills
- Detail oriented
- Organized
- Ability to learn multiple software programs and databases
- Great communication skills & able to work well independently or with others
- Motivated and self-disciplined
- Valid Driver’s license
- Must have access to a dependable vehicle
- Able to legally work in Canada
- Criminal background check will be required

**Desired knowledge or experience with**
- EPAYSYSTEMS
- BLUEFORCE
- UKG ULTIPRO
- UKG DIMENSIONS
- KRONOS
- CLEANTELLIGENT

**Must be able to pass Criminal Background Check**

GDI Services (Canada) LP is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation GDI Services (Canada) LP will work with you to determine how to meet your needs.

Schedule:

- Monday to Friday