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Patroller

2 weeks ago

Vancouver, Canada REEF Full time

**Patroller - Richmond Center**

Full time and Part time patroller - Richmond Centre

Monday to Friday 8am till 4pm. (40hrs per week)

Saturday and Sunday 9am till 5pm. (16hrs per week)

**Who You'll Work For**
REEF's mission is to connect the world to your block.

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 5,000 locations and a team of 18,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

**What You'll Do**

The Parking Lot Patroller will conduct random patrols throughout client properties. You will observe and report security issues inconsistent to the safety and well-being of our tenants and visitors. You will also provide first line response to emergency situations and carry
out the policies and procedures of client management. If you're a responsible individual with a knack for enhancing security procedures and strengthening client rapport.
- Deliver exceptional customer service experience, especially in difficult situations.
- Remain calm and professional even when dealing with challenging customers.
- Issue fee parking notices to vehicles not in compliance with parking policy and procedure.
- Utilize pay-by-phone and electronic validation systems to ensure vehicles in lots are authorized.
- Answer all pertinent questions related to the parking facility while on site.
- Follow up with management on any potential customer service issues.
- Assist customers with proper use of pay stations
- Perform minor maintenance as needed.
- Assist customer with issues related to mobile phones and pay by phone app.

**What We Want From You**:

- At least 18 years of age
- Prefer high school diploma or equivalent
- General maintenance/custodial experience
- Comfortable with devices running both Android and Apple Operating Systems
- Excellent verbal and written communication skills
- Enjoy working in a high energy, challenging environment
- Valid Driver's license & Clean Motor Vehicle Report (MVR) Required

**What We'll Provide**
Medical

Dental

Vision

Life and Disability

401K

Paid Time Off (PTO)

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to walk, stand for up to 8 hours
- Able to bend, crouch, reach
- Able to use stairs when required
- Must be able to lift up to 50lbs

**WORKING CONDITIONS**:
Work is performed outdoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.