Store Team Lead

Vessi is one of North America’s fastest growing sneaker start-ups. Founded in 2018, we’re on a mission to inspire happiness in all-weather by creating everyday wear that gets people out there, rain or shine.

We believe change happens from the ground up, starting with our all-weather, everyday sneakers. We’ve sold over 1,000,000 pairs and we’re just getting started.

Want to help shape the next global footwear brand? If you’re a perpetually curious, growth-minded problem solver with big ideas and the skills to back them up, let’s chat

**Overview**

We’ve got some big news Vessi fam We’re opening up our first retail location in Metropolis at Metrotown and we’re looking to hire a Store Team Lead to play a key role as we take the next step towards becoming the world’s top wet weather athleisure company.

Reporting to the Store Manager, you will be responsible for supporting and overseeing our all-star team of Sales Associates with training, exceeding sales targets, managing a clean and organized working environment, and providing a memorable and unique Vessi experience to all our customers.

This is an exciting opportunity to help shape Vessi's retail from the ground up and be our forefront Vessi brand ambassador to all our #puddlehunters. If you have experience as a customer service representative in the retail industry, are eager to take on your next career challenge, and play an integral part in Vessi’s growth, we want to hear from you

**What You’ll Do**:
**Store Operations**
- Support Store Manager and Assistant Store Manager in ensuring all store operations meet company expectations and operational excellence: opening and closing procedures, cash wrap, inventory management, loss prevention, IT systems (POS), and health & safety
- Maintain a clean and organized store appearance (ex. cleaning and drying footwear, maintaining water installations and fixtures, etc.)
- Other duties as required

**People Management**
- Deliver retail training to all Sales Associates and ensure that all retail staff have a proper understanding of products, SOPs, and best practices
- Drive employee engagement, create a strong store culture, and ensure the team is recognized and motivated
- Advise, guide, and coach the team on employee issues and escalate to the Store Manager as necessary

**Performance**
- Act as a Vessi brand ambassador, live out our core values, and provide a seamless and memorable in-store experience for our customers
- Lead by example in driving sales and high performance; ensure the team consistently meets and exceeds business goals and sales targets
- Monitor and manage store targets and KPIs such as: sales per hour (SPH), average transaction value (ATV), conversion rate, net promoter score (NPS), and other inventory metrics
- Ensure the team embraces a customer-focused mindset and consistently provides a seamless and memorable customer experience

**What We’re Looking For**:

- 1+ years of retail management or customer service experience
- Passion for delivering exceptional customer service
- Excellent verbal and written communication skills
- Great attention to detail
- Strong decision-making and problem-solving skills
- Exceptional interpersonal skills
- Ability to adapt quickly in a fast-paced environment
- Capable of lifting and carrying heavy objects
- Ability to work flexible hours and holidays

**What You’ll Get**:

- Opportunity to help build an ever-evolving brand and help us achieve Vessi’s vision which is to inspire happier communities
- Competitive wage
- 3 weeks vacation pay
- Professional development opportunities
- Extended health benefits package including an EAP
- 40% Family & Friends Discount
- Free Vessi product and 50% Employee Discount
- At Vessi, we are committed to building an environment where all team members feel welcome and have the opportunity to succeed. We believe that a strong commitment to diversity and inclusion allows us to truly fulfill our mission and live out our core values. We are an equal opportunity employer and encourage people of all backgrounds, perspectives and skillsets to apply._

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