Live Sales Agent

**About Us**:
Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. With locations in Canada, the USA, Mexico, and Honduras, we're committed to improving occupational hand protection through innovation.

**Does this sound like you?**

Are you a motivated, energetic sales professional who thrives on connecting with people and spotting opportunities in real-time conversations? Do you enjoy identifying customer needs, offering product solutions, and building meaningful relationships across boarders? Are you proficient in a second or third language (Spanish and/or French)?

If so, you might be the Bilingual / Multilingual Live Sales Agent we’re looking for

**About the role**:
Reporting to the Inside Sales Manager, the Live Sales Agent plays a key role in supporting Superior Glove’s sales efforts through real-time customer engagement via **live chat.**

**Location**:
**Responsibilities**:

- Qualify and route incoming leads through live chat and other digital channels, ensuring accurate information capture in the CRM.
- Engage directly with customers in real time, answering sales-related questions (e.g., product materials, sizing, safety ratings, availability).
- Assist with order-related support, including inquiries, samples, and coordination with distributors and the Inside Sales Team.
- Promote upselling and cross-selling opportunities, highlighting Superior Glove’s product advantages.
- Provide competitor cross-references and position Superior Glove equivalents with confidence and accuracy.
- Deliver timely updates on order status, shipping, and back-order details, ensuring a smooth sales process.
- Document and report customer insights, trends, and opportunities for continuous improvement.
- Participate in regular meetings with the Inside Sales Manager and contribute to sales performance targets.
- Stay informed about industry trends and product innovations to serve as a knowledgeable resource.
- Perform other duties as assigned.

**Qualifications**:

- Education: High school diploma (post-secondary education an asset).
- Experience: 1-2 years of sales or marketing experience, ideally in a B2B or technical environment.
- Languages: Proficiency in English, Spanish, and/or French (written and spoken).
- Proven sales acumen with the ability to identify opportunities, qualify leads, and close sales.
- Experience with CRM and ERP systems (Salesforce Service Cloud, NetSuite, HubSpot, or similar).
- Strong multitasking and communication skills with the ability to manage multiple conversations simultaneously.
- Self-motivated and independent, with a proactive approach to achieving results.
- Excellent organizational and problem-solving abilities.
- Sales training or certification is considered an asset.
- Experience with live chat or digital engagement platforms is preferred.
- Familiarity with Outreach or other sales tracking tools is considered an asset.
- Prior experience in inside sales, distributor engagement, or customer success roles.

**Why join Superior Glove?**

When you work at Superior Glove, you are part of the family

Some of the benefits/perks include:

- Yearly contenders and recipients of multiple prestigious awards including Canada’s Best Managed for over 10 years, Canada’s Safest Manufacturer, Achievers 50 Most Engaged Workplaces, Canada’s Excellence Business Award and more
- Enjoy our Recognition Program to gain access to fantastic rewards
- Access to our on-site fitness lessons, equipment, “Grab and Go” bikes and more
- Take part in community and company events, staff lunch adventures and annual barbeques
- And much more