Client Services Manager(Program Manager)

3 days ago

Montréal, Canada Engage2Excel Full time

**About the Job**

Engage2Excel is looking for a Client Services Manager(Program Manager). You will be the front-line customer contact and must establish & maintain an excellent working relationship with the client. You will be responsible for all day-to-day functions in maintaining assigned customer accounts while working remotely.

**As part of your primary responsibilities, you will**:

- Be responsible for the day-to-day customer satisfaction of existing accounts. Interacts with program owners, contacts and recipients for problem solving and issue resolution.
- Communicate with recipients on order status, return management, changes, questions, etc.
- Monitor timeliness of data, discuss questions/issues with customer regarding data changes, error reporting, etc.
- Proof customer invoices for accuracy (product pricing, shipping charges, handling charges, sorted per customer’s requirements, etc.).

**_This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities._**

**To be successful in this role, you will have**:

- Minimum of 3 years of customer service experience with proven ability to deliver a high degree of customer satisfaction.
- **Language**: Fluent ability to speak and write in English and French to be able to serve customers in all countries where we operate.
- Proficiency in using Microsoft Office Suites, specifically Word, Excel and Outlook.
- To be in constant contact with customers, sales reps and other departments furnishing or obtaining information.
- Excellent verbal and written communication skills.

**Desired Behaviors**
- Works independently, with general supervision. He/She is expected to determine how to accomplish the work assignments.
- High alertness and constant attention to detail is required.
- Works with confidential data. An average degree of discretion is required.
- Problem solving, analytical skills and discretionary judgement are necessary in making decisions.

**Why join the Engage2excel team? Top reasons to consider aligning your career with our company.**
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program
- We care about your health and well-being. Therefore, we offer you an extended health care benefits.
- Hybrid and/or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- A day off which promote community involvement

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