Program Manager

Hiring for our Client

The Program Manager will be responsible for managing enterprise-level programs within the
Enterprise Technology portfolio. This individual will work closely with various Project Managers,
Product Owners to define the project team and assign responsibilities. The Program Manager will
also be responsible for developing a consolidated view of the program, and for program deliverables
including calendars, cross-project dependencies, risk analysis, stakeholder coordination, and regular
communication of status.
Primary responsibilities include guiding process development at a Program team level and managing
high-risk, high-impact, strategic projects across a multi-disciplinary, multi-function group of
technologists and business professionals. This requires experience communicating across
audiences, effectively defining, and utilizing escalation paths, and updating executive stakeholders.
What You’II Do
Program and Project Management Delivery
- Accountable for driving execution and delivery of moderately complex projects or programs

from start to finish
- Demonstrates a clear understanding of the program’s vision, objectives, scale, and scope of

work, expected outcomes, business value and impact, timelines, roadmaps, resource level
requirements
- Establishes strong partnerships and engagement with Program or Project Stakeholders
- Create full-scale master program and project schedules and communication plans consisting

of multiple projects or components
- Creates governance practices and protocols to control and monitor the program/projects
- Ensure proactive scheduling of key deliverables, milestones, and deliverable tasks
- Establish program and project financial forecasts including resource plans and other

expense plans
- Actively participates in process and practice improvements in the project management

environment and serves as a catalyst for project management excellence
- Provides management oversight, aligns and leads cross-functional and international project

teams to ensure critical day-to-day program/project deliverables progress forward to deliver
specified requirements, objectives, and value
- Identifies gaps in the project team’s accountability and ownership of deliverables
- Fosters a team environment of self-organization, retrospect to learn and adapt with the goal

of delivering the highest value to our guests and cast
- Drives escalations to remediate risks/blockers impeding vendor’s forward progression, as

necessary
Financial Management
- Responsible for finance/budget responsibilities for programs of high complexity and large

budgets
- Analyzes, measures, and recognizes the financial impact of various project actions,

participate in analyzing and using financial data to identify key project issues, and maintains
budget tracking and monitors budget expenditures
Status Reporting
- Prepares program/project status reports to demonstrate project overall health, key

performance indicator (KPI), risk, issues, accomplishments, next steps, and escalation
requests
- Proactively identifies and resolves issues and risks on programs/projects to meet program

commitments
- Supports executive-level project status presentations and dashboards
- Creates data visualization elements to provide a graphic demonstration of project analytics

and metrics
Communication
- Leads with practicality and wisdom during competing priorities and diverse personalities.

Operates as an independent and dynamic program leader. Highly adept at influencing
without direct authority
- Facilitates Program updates and project team meetings effectively, ensuring the desired

outcomes are achieved
- Distributes timely and effective Program or project meeting updates and call-to-action

updates across project teams
- Demonstrates effective communication skills to facilitate project-related conversations with

technology senior leaders/managers/directors and service owners alike, and driving tasks
and project dependencies to completion across multiple supporting teams
- Escalates need for guidance and support to direct manager effectively

Project Management Lifecycle Disciplines
- Demonstrated understanding of product and software development lifecycle processes,

procedures, and tools and/or thorough understanding of network infrastructure deployment.
- Demonstrated understanding of technical project delivery with a focus on Agile delivery and

Agile delivery tools such as Jira, Rally, VersionOne etc.
- Comfortable at using modern work management and collaboration tools (Smartsheet, JIRA,

MS Project on the Web, Confluence, SharePoint/Teams, Slack)
Technical Depth
- Strong Technical services working knowledge in one or more domains with the ability to flex

across other domains
- Guidance in Program Management Discipline
- Participates in guiding the team to think Lean and be Agile

**Basic Qualifications**:

- 5+ years of applicable program management experience
- 3+ years experience serving in a