Customer Service Representative

2 weeks ago

Hamilton, Canada Hydrogardens Full time

**Hydrogardens is a TERIS company, the largest provider of supply chain services for greenhouse and nursery horticultural producers, produce growers, garden centers, municipalities, landscapers and pest management professionals. TERIS is a national distributor with four warehouses located in Laval, Quebec, St-Remi and Ancaster, Ontario. With its fleet of trucks and specialized transport partners, TERIS guarantees quality delivery services throughout Canada.**

**You have 2+ years of experience in a customer service position and you are a motivated, enthusiastic with good communication skills. Also, you have good knowledge in retailing and distribution.**

**The customer service representative main function is to act as a link between the sales, shipping and purchasing departments. The market development officer also serves as the internal contact point for HYDROGARDENS customers.**

**MAIN DUTIES AND RESPONSIBILITIES**

**_Customer Service _**
- Assisting customers with telephone orders.
- Responding to customer requests for information.
- Approaching customers to arrange new delivery dates in the event of overdue orders.
- Notifying the buyer in the event of a refusal by the client to extend the delivery date.
- Informing TERIS representatives of any updates or changes to their respective customer orders.
- Maintaining his or her product knowledge up to date.
- Keep store product display.
- Keep store product display and showcase well maintained and up-to-date.

**_Administration_**
- Preparing the report of the requested dates.
- Tracking and following up on outstanding customer orders.
- Attending team meetings.

**_Other_**
- Replacing other workers at the front counter when necessary.
- All other tasks aimed at improving the efficiency and profitability of the organization.

**REQUIREMENTS**
- Basic knowledge of sales techniques.
- Strong ability to learn how to use an ERP system.
- Experience with Omni ERP (an asset).
- Experience with WMS system and RF scanner (an asset).
- Ability to use Microsoft suite effectively.
- Sound understanding of the laws and regulations applicable to certain products.
- Excellent command of English (spoken and written).

**BENEFITS**
- Salary: $20 - $25/hour
- he opportunity to work for a growing employer.
- Permanent position, 40hours /week.
- Stable work schedule from Monday to Friday, 8am to 5pm.
- Two weeks of vacation time accumulated per year.
- Two cumulative paid sick days.
- Group RRSP/DPSP with employer contribution.
- Group insurance paid in part by the employer.
- Employee Assistance Program (EAP)
- Long-term disability insurance.
- Life insurance.
- Virtual doctor consultation program (EQ Care).

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

  • Customer Service/sales Representative

    1 week ago

    Hamilton, Canada Home Service Solutions Full time

    **Company Overview**: At Home Service Solutions, we're proud to be Southwestern Ontario’s fastest-growing home exterior company, specializing in eavestroughs, gutter guards, windows, doors, and attic insulation. As we continue to grow, we're looking for motivated, outgoing individuals to join our customer engagement team. This is a great opportunity to...

  • Customer Service Representative

    5 days ago

    Hamilton, Canada Rob Balardo - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: St. Catharines, Ontario Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping...

  • Customer Service Representative

    5 days ago

    Hamilton, Canada U-Haul Full time

    **Location**: 1070-1088 Rymal Rd E, Hamilton, Ontario L8W3N6 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    3 days ago

    Hamilton, Canada U-Haul Full time

    **Location**: 2275 Barton St E, Hamilton, Ontario L8E2W8 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to be...

  • Customer Service Representative

    3 days ago

    Hamilton, Canada U-Haul Full time

    **Location**: 1070-1088 Rymal Rd E, Hamilton, Ontario L8W3N6 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to...

  • Customer Service Representative

    2 weeks ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **The Opportunity**: Are you a people person with a passion for helping others? We’re looking for a full time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for. Key tasks include: - Answer incoming calls with a...

  • Customer Service Representative

    7 days ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **Benefits**: - Competitive salary - Dental insurance - Health insurance - Training & development **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the...

  • Customer Service Representative

    1 week ago

    Hamilton, Canada CHADWICK'S & HACK'S Full time

    **OVER 68 YEARS OF PROVIDING GOOD OL’ CUSTOMER SERVICE** Established in 1955, we’ve been serving hard-working Canadians for over 70 years and pride ourselves on Good Ol' customer service. Year after year, Chadwick’s & Hack’s has been the proud recipient of Reader's Choice Awards for Best Customer Service, Fireplace Store, BBQ Store, Vacuum Store,...

  • Customer Care Representative

    3 days ago

    Hamilton, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person, at kiosks and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to...

  • Customer Service Representative

    2 weeks ago

    Hamilton, Canada Johnstone Supply Full time

    **Are you looking for a hands-on career opportunity as part of the team delivering quality HVAC/R solutions and leveraging our superior logistics network to deliver exceptional value, as well as a rewarding customer experience?** Johnstone Supply is looking for a **Full-time Customer Service Representative **to join our team. As a Customer Service...