Customer Service Representative

2 weeks ago

Hamilton, Canada Johnstone Supply Full time

**Are you looking for a hands-on career opportunity as part of the team delivering quality HVAC/R solutions and leveraging our superior logistics network to deliver exceptional value, as well as a rewarding customer experience?**

Johnstone Supply is looking for a **Full-time Customer Service Representative **to join our team.

As a Customer Service Representative working as part of our Counter Sales Team, you will cultivate relationships with potential customers and actively seeks new business opportunities. Working under the supervision of the Store Manager this position is a highly important part of business development team. You will be responsible for providing exceptional customer experiences, boosting sales, and achieving long-term business growth on both residential and commercial sales.

**Position Responsibilities**
- Required to gain a complete understanding of the order process, quotes, credits, bids, and backorders
- Business development requires frequently collaborating with internal teams (e.g. sales, marketing, shipping, and receiving at all branches), so strong communications skills are essential in this position.
- Required to share your knowledge of heating and cooling systems holding regular training seminars for customers and internal teams.
- Requires a motivated, take initiative results-driven team member.
- Maintains a clean, neat, and orderly work area.
- Actively participates in Health and Safety initiatives, policies and health and safety training.
- Ability to handle customer concerns, address complaints and resolve problems.
- Must be professional, positively representing Johnstone Supply in all job-related challenges.

**Education, Experience & Other Skills**
- 2 - 4 years of related Inside Sales/HAVC Experience work experience; or equivalent combination of educations and experience.
- Post-secondary training and/or certification is considered an asset.

**Summary**

Responsible for delivering high quality customer service to our customers in a fun and positive work environment. Must have a working knowledge of residential HVAC, the ability to multi-task and to meet the needs of the customer while creating an exceptional customer experience at every interaction.

**Johnstone Supply **has been providing brand name products, expert technical knowledge, and superior customer service to the HVAC/R (heating, ventilation, air-conditioning and refrigeration) industry since 1948. We are locally owned and operated and are supported by a national network of stores and distribution centers.

**Job Types**: Permanent, Full-time

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: One location

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