F&b Event Supervisor

**About the Calgary Stampede**

The Calgary Stampede celebrates the people, the animals, the land, the traditions and the values that make up the unique spirit of the west. The Calgary Stampede contributes to the quality of life in Calgary and southern Alberta through our world-renowned Stampede, year-round facilities, western events and several youth and agriculture programs. Exemplifying the theme We’re Greatest Together, we are a volunteer-supported, not-for-profit community organization that preserves and celebrates our western heritage, cultures and community spirit. All revenue is reinvested into Calgary Stampede programs and facilities.

**Position Summary**

The F&B Event Supervisor is responsible for personally creating positive encounters with guests and will lead their team to deliver consistent, memorable, world class experiences. This position will supervise staff and delegate front of house duties during an event, ensure client expectations and event timelines are understood and the event is executed smoothly, liaise with various internal groups to ensure event requirements are met and provide on-the-job training to new employees and ensure each employee is well-versed in the menu.

**Responsibilities**
- Interact with guests and team members to ensure satisfaction and personalized service while identifying opportunities to improve guest experience
- Monitor events to ensure all guests receive exceptional customer service
- Respond quickly and proactively to all employee and guest concerns
- Lead teams to maintain a clean and safe work space for all guests and colleagues to ensure CS standards and industry regulations are followed
- Work closely with F&B Sr. Event Supervisors and F&B Team Leads to ensure that all client expectations and event timelines are well understood, and events are executed smoothly
- As assigned, act as the main F&B contact throughout the set up and delivery of event service - liaise with client on meal service timing etc.
- Monitor catering service staff to ensure they are following departmental standards and operating procedures at all times
- Work with F&B Team Leads in organizing set up, service and tear down of all events in a timely manner
- Ensure effective communication between FOH and BOH to ensure smooth execution on the day of the event
- Ensure service staff are knowledgeable of menu items being served and are accommodating all special requests including allergies and dietary needs
- Ensure all constructive feedback is received from the F&B Team Leads and communicated to the Sr. Event Supervisor
- Ensure catering post-event evaluations are being completed by F&B Team Leads with detailed feedback
- Assist with formal staff training of the catering department and orientation
- Organize pre-function and post-event shift meetings, ensuring meetings are informative and motivational
- Build strong team relations and ensure the work of others is recognized and rewarded

**Qualifications**
- Minimum of 2 years catering or restaurant experience in a supervisory role
- Exceptional communication skills with the ability to communicate clearly and confidently in groups or one on one conversation.
- Must be available to work weekends and holidays, including early morning or late evening shifts.
- Must be able to lift, carry and balance heavy oval trays a distance of 30 m
- ProServe Liquor Training and Alberta Food Safety Certification
- High school or equivalent education
- 18 years of age or older

**To Apply**

To apply, please submit your resume.

All applicants are thanked in advance and advised that only those selected for interviews will be contacted.

**Experience**: Preferred
- 2 year(s): Minimum of 2 years catering or restaurant experience in a supervisory role Exceptional communication skills with the ability to communicate clearly and confidently in groups or one on one conversation. Must be available to work weekends and holidays, including early morning or late evening shifts. Must be able to lift, carry and balance heavy oval trays a distance of 30 m ProServe Liquor Training and Alberta Food Safety Certification High school or equivalent education 18 years of age or older

**Licenses & Certifications**: Preferred
- ProServe

**Skills**: Preferred
- Team Lead
- Supervisor

**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity

**Motivations**: Preferred
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Self-Starter: Inspired to perform without outside help