International Student Admissions Supervisor

**Competition Number**
S18834P

**Position Title**
International Student Admissions Supervisor

**Position Number**
TBD

**Employee Group**
Staff

**Position Status**
Regular Full-Time

**Start Date**

**End Date (if applicable)**

**Department**
Centre for International Experience

**Additional Notes**

**Location**
North Vancouver

**Working with us**

At Capilano University, students are our focus. Employees play an essential role in creating an exceptional learning experience for students and a thriving campus community. Together, we are a high-performing team of individuals who make Capilano University one of the leading teaching universities in British Columbia and one of BC’s Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly and dynamic work environment.

Do you share our purpose and passion?

**What you’ll do**

The Centre for International Experience, known as the CIE, is responsible for the internationalization of the university including the promotion, recruitment, admission, transition and retention of international students from around the world.

**What you’ll bring**

**REQUIRED** **KNOWLEDGE**, **ABILITIES** **AND** **SKILLS**:

- Considerable level of technical skills including the use of the Microsoft office suite (Word, Excel,

Access and PowerPoint); Adobe PDF maker; BANNER or a similar integrated student information
system/database; experience with Customer Relationship Management (CRM) tools; Communications programs such as Windows Live and Skype and social media tools such as Twitter, Facebook, etc;
and the ability to learn software programs that may be used at the University.
- Considerable knowledge of data analysis (analytics) to prepare operating and statistical departmental reports.
- Thorough knowledge of the University’s programs, courses and activities offered and of viable

alternatives available for programs not offered by the University.
- Thorough knowledge of the University’s policies and procedures governing admissions and

registration.
- Considerable knowledge of the various criteria used in determining eligibility for admission and

registration at other post-secondary institutions.
- Thorough knowledge of the international education systems, BC systems, and Capilano University

programs, services and activities.
- Extensive knowledge of Immigration, Refugees and Citizenship Canada (IRCC) and Canadian Border Services Agency (CBSA) requirements for visas and study permit, as well as opportunities for international student employment during their studies and upon graduation from their studies.
- Ability to develop and recommend business practices, policies and procedures.
- Ability to exercise initiative, flexibility and resourcefulness in the completion of work assignments,

analyze situations, make independent decisions with a high degree of responsibility, and seek advice regarding decision-making.
- Ability to establish and maintain effective working relationships with a diverse group of other

employees, students and the general public.
- Ability to provide a high level of customer service, to handle user complaints and or suggestions, and to resolve conflicts.
- Ability to prepare operating and statistical reports, while keeping accurate records and archives.
- Ability to develop, execute and complete projects.
- Ability to effectively communicate accurate information on a one-to-one basis or to groups of a varying size and to address large or small groups in formal or informal settings.
- Ability to understand and follow complex oral and written instructions, and communicate information effectively, both orally and in writing.
- Ability to maintain confidentiality and handle sensitive issues with tact and diplomacy.
- Ability to plan, organize and review the work of others engaged in similar tasks.
- Demonstrated skills in the field of cross cultural communications.
- High level of confidence and skills necessary to conduct one to one interviews or provide workshops to

small or large groups in formal or informal settings, and conduct campus tours as required.

**REQUIRED** **TRAINING** **AND** **EXPERIENCE**:

- Completion of a Bachelor’s degree in a relevant field to this position.
- Four years work experience in an International office in a capacity that provided admissions and/or advising support to international students; or a Registrar’s Office or a student services-related function with a strong emphasis on international student services; or similar experience that can be directly applied to this position. Experience must include one year in recruiting international students in international markets.
- Reading, writing and speaking fluency in English and in another language as determined by the CIE to support communications and enrolment targets with specific international student market areas. Preferred languages include fluency in Korean, Vietnamese, Chinese, Hindi, or Punjabi languages.
**REQUIRED** **LICENCE