Jordan's Principle Service Coordinator

**Job Summary**:
Tillicum Lelum Aboriginal Friendship Centre is seeking a dedicated, compassionate, and culturally grounded individual to serve as the Jordan’s Principle Service Coordinator (SC). This role is vital in supporting First Nations children and families in urban and surrounding Indigenous communities by ensuring they have equitable access to the health, social, and educational supports they need.

The Service Coordinator advocates for the best interests of First Nations children (ages 0-19), supporting families through the Jordan’s Principle funding process and assisting with the navigation of complex service systems. This role is grounded in the values of respect, cultural safety, and the principle of substantive equality.

**Key Responsibilities**:
**1. Direct Client Service and Advocacy**
- Build trusting, culturally respectful relationships with Indigenous children, youth, and families.
- Assist families in identifying unmet needs and support them in navigating health, social, and education systems.
- Prepare, submit, and track Jordan’s Principle requests, both individual and group-based, ensuring proper documentation (consent, letters of recommendation, eligibility).
- Support families through the appeals process in case of request denials.
- Prioritize and escalate urgent requests in line with Jordan’s Principle protocols.

**2. Collaborative Case Management**
- Participate actively in the child’s circle of care and facilitate interdisciplinary collaboration.
- Liaise with service providers (healthcare, education, social services) to clarify recommendations and gather supporting documentation.
- Maintain ongoing follow-up with families to ensure services are received and effective.

**3. Cultural and Holistic Service Approach**
- Ensure culturally appropriate services by working with Elders, Knowledge Keepers, and Indigenous service providers.
- Support services that address the physical, emotional, mental, and spiritual wellness of children, including Two-Spirit and LGBTQ2i youth.
- Advocate for culturally safe practices within mainstream service environments.

**4. Record Keeping, Data & Reporting**
- Maintain accurate and confidential client records in compliance with Tillicum Lelum policies and privacy legislation.
- Collect and report service data following OCAP® principles (Ownership, Control, Access, Possession).
- Contribute to the preparation of reports for ISC BC Region and support Tillicum Lelum’s program evaluation efforts.

**Qualifications**:

- Degree in Social Work, Child and Youth Care, Indigenous Studies, Health Sciences, or a related field.
- Minimum 2 years’ experience working with Indigenous children, youth, and families, preferably in an urban Indigenous setting.
- Experience in client advocacy, care coordination, or community health navigation.
- Deep understanding of Jordan’s Principle and the legacy of Jordan River Anderson.
- Knowledge of Indigenous service delivery frameworks, cultural safety, and trauma-informed care.
- Strong organizational, communication, and problem-solving skills.
- Ability to work collaboratively with Indigenous and non-Indigenous service providers.
- Excellent interpersonal and communication skills, with the ability to liaise effectively with Indigenous requestors, government representatives, and partner organizations.

**Preferred Skills**
- Lived experience as an Indigenous person and/or strong connections to local First Nations or urban Indigenous communities.
- Knowledge of Hul’q’umi’num or other Indigenous languages.
- Familiarity with BC Indigenous Friendship Centre movement and wraparound service models.

Pay: $32.00-$35.00 per hour

Expected hours: 35 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Licence/Certification:

- Driving License Class 5 (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

Application deadline: 2025-07-22
Expected start date: 2025-06-30