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Customer Service/inside Sales

2 weeks ago

Kitchener, Canada BizLink elocab Ltd. Full time

BizLink elocab Ltd. is a cable and harnessing manufacturing firm with sister facilities throughout the world. As a global supplier of custom interconnect solutions, we have been leading the way in cutting edge product innovation and advanced manufacturing which has made us a sought-after development partner and supplier to international industrial, medical, and semiconductor companies. BizLink elocab Ltd (**“BizLink Canada”**), is located in Kitchener, Ontario, Canada, and provides custom designed cable solutions for the Industrial and Healthcare markets.

**Due to continued growth** we are looking for **a Customer Service / Inside Sales Representative **to join our Team.

**Job Summary**

The Customer Service Representative, under the direction of the Customer Service Team Lead, will be a liaison between the factory, inter-company divisions, field sales and customers. This role works closely with Outside Sales, Engineering, Production and Production Planning to achieve the highest level of customer sales and service.

**Competencies**
- Adaptability - Adapts and responds to changing conditions, priorities, technologies, and requirements.
- Client/Customer Focus - Provides superior service to both internal and external customers.
- Communication - Expresses and transmits information with consistency and clarity.
- Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
- Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
- Time Management - Balances a myriad of tasks; prioritizes duties as needed.

**Job Duties**
- Support customer base by resolving questions, concerns, and technical issues, as well as handling customer inquiries and complaints which are escalated from other departments
- Analyse problems and make recommendations as to root causes and corrective actions
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
- Proactively attend to customer complaints in a professional manner
- Address and resolve customer inquiries regarding the status of orders and any payment, and refund errors in a timely manner
- Coordinate with production and purchasing to expedite timely processing of job in accordance with customer requirements and company standards.
- Consult with customers after sale to resolve problems and to provide ongoing support
- Input new customer information in ERP system and request/conduct credit check on new customer
- Maintain a high level of customer service
- Liaise between customer or sales representative and product specialists to assist in the design of product.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Adapt communication style in order to deliver information effectively to a range of individuals
- Develop and build relationships with new accounts and develop additional contacts within existing accounts
- Prepare BOL's, B13's and commercial invoices

**Job Requirements**
- **Must have previous customer service experience within a manufacturing or warehouse environment**:

- High school diploma
- 5 years of customer service experience
- 3 years of experience in a manufacturing environment
- Experience with ERP software
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Ability to effectively communicate both verbally and in writing
- Ability to prioritize and manage conflicting demands
- Demonstrated time management skills; able to handle frequent interruptions
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- Ability to work individually as well as part of a team

**Misc Information**:
**Shifts**:Monday to Friday; 8am to 5pm (flexible hours available)

**Benefits include**:Medical, dental, life insurance, AD&D, STD, LTD, Travel Insurance, Vision Care Benefits, Employee Assistance Program, Company matched RRSP program

**Paid Time Off**: Vacation, Sick Leave, Family Responsibility Leave, Volunteer Days, Christmas Shutdown, Bereavement

**Transportation**: Public transportation available (we are on a bus route)

or

Fax to: 519-893-2766

Or

drop off between 8am - 5pm at 258 McBrine Drive, Kitchener, ON N2R 1H8

BizLink elocab Ltd. is a diverse and equal opportunity employer. Please advise our HR representative if workplace accommodation is needed.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemen