Customer Service Representative

**Who we are**:
Chartright Air Group is an innovator within the Canadian aviation industry, offering bespoke private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

Our team of enthusiastic aviation professionals are encouraged to exceed expectations and introduce changes that bring about improvements to how we get work done and deliver customer experience. For over 35 years, we’ve flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being safe, customer-driven, respectful, and transparent.

**Why Chartright**:

- Make a difference and directly shape the trajectory of a rapidly expanding company in an exciting industry
- You will be an integral part of a high-caliber and people-focused team, driven by a shared commitment to exceptional customer serviceHelp steer our continued transformation and growth, utilizing your unique talents to drive tangible results and improvements**The Role**:
Are you passionate about delivering exceptional customer service and creating memorable experiences for high-end clients? Our Fixed Base Operation (FBO) in Kitchener/Waterloo is seeking a dedicated and enthusiastic temporary Customer Service Representative for the summer. This is a unique opportunity to work in private aviation, where you'll be interacting with elite clientele and ensuring their needs are met with the highest level of professionalism and care. Join us and be a part of a dynamic team committed to excellence in every detail.

**What you will do**:

- Deliver a range of customer service activities including greeting guests and visitors, arranging and dispatching travel-related services and assisting customers in accessing and deboarding aircraft
- Support communications related to aircraft arrival and departure times, corresponding with team members including the flight crew to ensure FBO awareness of flight status and any challenges
- Conduct core administrative activities including customer folio preparation as well as invoicing and processing payments
- Contribute to maintaining a clean and professional FBO operationCollaborate with internal team members with projects or tasks as needed to contribute to an overall smooth-running operation**What you bring**:

- You have a minimum 2+ years’ of customer service experience in a busy, customer-focused environment.
- A customer-focused approach with the ability to demonstrate a solid understanding of what effective customer service looks like and how to deliver it
- Solid, effective verbal, written and interpersonal communication skills
- Solid administration skills including planning and organization combined with a high degree of accuracy and strong attention to detail
- Strong judgment combined with effective problem-solving skills
- Collaboration skills enabling you to work effectively with team members across functions
- A proactive, “can-do”, positive approach with a strong results-orientation
- Ability to be balanced, focused and remain customer-focused in a busy, dynamic environmentProficiency in MS Office, able to quickly leverage internal systems and processes**Working Hours**:
Available and flexible to work rotating shifts including weekends, statutory holidays and evenings as well as eventual overtime.
- We will consider an equivalent combination of education and experience. _

**_Join us and let’s shape the future of aviation together _**
- We thank all who apply, however only those who meet the qualifications will be contacted._