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IT Operations Lead

3 weeks ago

King, Canada Priestly Demolition Full time

**Primary Purpose of Position**:
The IT Coordinator will be the internal customer service for software and hardware, acting as the link between our outsourced Managed Service Provider (MSP) and our end-users. In this role, the IT Coordinator will be responsible for ensuring the smooth operations of PDI’s IT Systems by closely managing our technology vendors to ensure they are meeting or exceeding our expectations. Specifically this will involve working closely with our Managed Services Provider along with most SAAS, software, and hardware vendors to monitor their performance and be the internal advocate for Priestly’s requirements. This position is not expected to solve technical issues, but rather coordinate with the MSP and software vendors who will provide the technical knowledge. This position will require an individual who thrives on relationship building, exceeding customer’s expectations and finding opportunities to continually improve the business.

Priestly’s hiring philosophy is based on culture, collaboration and then skills. Here is what we look for:
**Culture**
PDI is founded on key values that drive what we do for our clients and for each other. At the core, we understand the value of people, and we encourage a culture of safety, hard work, quality, and teamwork supported by a solid family foundation.

Our core values are extremely important to us. Are they aligned with yours?
- **Family - **We are one family, one community, and we believe in treating each other with trust, respect, and courtesy. This is truly the foundation of our success.
- **Safety - **We hold Safety as the core value upon which all of our projects and business planning is based. No job is so important that it cannot be done safely.
- **Integrity - **We make all business decisions and conduct all business operations with the utmost integrity and professionalism. We are accountable to one another, to our clients, to our partners, and to our community.
- **Innovation - **We embrace life-long learning, staying ahead of the curve, and thinking outside of the box. We will always strive to have the best technology, equipment, and people in the industry.

**Collaboration**
This means being people smart and championing being a team player. We encourage teamwork and respect, help develop individual strengths, and recognize the contribution our people make to our success. We are always seeking better and more innovative ways to renew communities by clearing the way for new development, and by playing the role of environmental stewards.
- **Position Requirements

Core Competencies
- Time Management
- Creative and Innovative Thinking
- Development and Continual Learning
- Problem Solving
- Accountability and Dependability
- Decision Making and Judgement
- Tech savvy
- Providing Training and Transferring Information
- Ethics and Integrity
- Planning and Organizing
- Enforcing Policies and Procedures
- Communication
- Team Work

Job Duties

Work closely with Priestly’s Managed Service Provider on all ongoing projects and regular assignments, including, but not limited to, the following specific areas of engagement:
Ticket Management, including hands-on hardware support & basic troubleshooting at the office
Overall MSP Oversight
IT Security (KnowB4)
System Infrastructure (Physical & Cloud)
Hardware Procurement
Microsoft Licensing
Phone System Management
Security

Create and maintain IT process documentation, with the goal of continuously improving our systems
Build relationships both internally and externally to improve IT Systems and support these systems through activities such as visiting project sites, finding and advocating for technology solutions, training users on best practices, etc
Manage hardware inventory
Assist with IT procurement processes, including ordering from vendors, creating purchase orders and tracking orders
Play a key role in project implementation for new systems, software, etc
Provide recommendations for technology improvements
As technology changes constantly, this role is expected to evolve over time

**Requirements**:
Must have an appreciation for and interest in technology and innovation
Customer service oriented with a proven competency in building relationships & working in cross-functional teams
Excellent verbal and written communication skills
Proficient with iOS for phones & iPads and Microsoft 365 environment are required
Good vendor management experience
Critical thinker who is able to troubleshoot and solve problems as they arise
Ability to maintain confidentiality and exercise tact with sensitive material and information
Capable working both independently and in team environments, able to foster positive working relationships across all levels of the organization and working styles
Highly organized, able to juggle competing priorities and adapt to a fast-paced, ever-changing work environment
Experience with learning new software systems and implementing these systems an asset
Degree or dipl