Guest Relations Junior Manager

3 days ago

King, Canada The Waters - An Urban Spa Full time

**The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa,** **is looking for a dedicated junior manager who has the guest experience at heart.**

A Guest Relations Junior Manager oversees the Front Desk area, all guest matters, and our Guest Service Coordinator team. We are looking for an individual who boasts strong leadership skills, has a positive, energetic spirit with a passion for customer service.
- **Main Responsibilities**:_
- Provide exceptional service to all spa guests
- Follow up and handle any guest mishaps with a positive outcome
- Lead and coach our Guest Service Coordinator Team
- Delegate tasks to team members to increase efficiency throughout the spa
- Manage guest appointment schedule
- Keep track of inventory and order products/supplies as needed
- Assist Spa Directors with daily operations
- **Application Requirements**:_
- Hospitality and/or managerial experience an asset, but not required.
- Flexible availability
- Strong leadership skills
- Ability to set high standards for excellence and lead by example
- Proficient at problem solving
- **All Applicants must include a Cover Letter indicating why they feel they would be a good fit with The Waters Spa.**_

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Work Location: In person

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