Academic Services Coordinator

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**Job Requisition ID**:
2025-00464

**Time Type**:
Full time

**Employee Group**:
Staff

**Job Category**:
Academic Advising

**Employment Type**:
Temporary

**Department**:
Faculty of Engineering - Electrical and Computer Engineering - Undergraduate Studies

**Hiring Range**:
$55,062.53 - $68,828.17

**Posting Information**:
Internal posting deadline is September 5, 2025 at 11:59pm.

This position is being offered as a secondment or temporary contract opportunity. Contract end date: December 2026.

This position is a career path 6/7 position, the hiring range is $55,062- $75,481

**Primary Purpose**
The Academic Services Coordinator provides a broad spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g. recruitment and admissions, internal and external events etc.), special projects, data management, and general administrative duties. The position acts as a liaison with units in the Faculty of Engineering and central university services as it relates to key accountabilities. Reporting to the Manager, Academic Services and Engagement or Manager, Graduate Studies (Manager), the Academic Services Coordinator provides exceptional client support for academic programs within the Department of Electrical & Computer Engineering.
The role moves seamlessly between tasks, shifting priorities as directed by their Manager, the Associate Chair, Undergraduate Studies, and the Associate Chair, Graduate Studies to address critical needs. The Academic Services Coordinator provides continuity in leadership changes and demonstrates breadth and depth in all core operations in the Department of Electrical & Computer Engineering.
**Key Accountabilities**
**Client Service**
- Builds and maintains effective working relationships with stakeholders in the department, Faculty and across campus.
- Provides exceptional client service to all constituents within the Department of Electrical & Computer Engineering (students, faculty and staff), including acting as a liaison with the Faculty of Engineering, central services and external partners.
- Duties may include several key areas including academic advising, academic integrity, scheduling and calendar management, admissions and recruitment, event planning and execution, data management, general administrative support, etc. The incumbent is expected to shift seamlessly between tasks to address priority areas.
- Develops strong advising relationships that are student-centered and specific to individual needs while aligning with the mission of the department.
- Assists stakeholders with identifying and accessing tools and resources necessary to meet goals and objectives.
- Applies change management expertise with new stakeholders and audiences.
- Cultivates relationships built on trust with individuals in one-on-one and online environments, focusing on the values and needs of the client group while encouraging self-efficacy, resilience, and career potential.
- Facilitates group learning opportunities through workshops, presentations, events, and resources to meet client needs.
- Supports the development and implementation of best practice for student-centered services.

**Specific Accountabilities**
- The Academic Services Coordinator is expected to support several key accountabilities including

but not limited to:
**Program Administration -**Provides administrative support to the Associate Chairs and Chair in all matters relating to the undergraduate and graduate programs. This includes providing background research and support to assist in the academic decision-making process, planning, research and data collection. First point of contact for policies and procedures related to the undergraduate and graduate programs. Maintains in depth and current knowledge of Electrical & Computer Engineering program curriculums and academic requirements for the programs including admission regulations and practices. This position will assist with Electrical & Computer Engineering courses scheduling through consultation with the Department executive as well as the optimization of classroom space. Executes academic administrative processes (e.g., exemption approval, credit transfers, changes to academic standings, grade revisions, calendar changes, academic exchanges etc.).

**Student Wellness -**Assist students in exploring services, resources and programs to improve skills, build student resiliency, and increase academic success and independence. Monitor students repea