Academic Delivery and Program Support Coordinator

About IBU

International Business University (IBU) stands as Ontario's first independent not-for-profit university. Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario's only not-for-profit independent University. Our foundation draws inspiration from the world's most esteemed independent universities, creating a 'next generation' model characterized by innovation, agility, and responsiveness. IBU is focused on being a truly student-centric, industry-aligned university, executing the best practices of today to build the future talent relevance of tomorrow. IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development, reflecting emerging technologies, evolving societal needs, and the future demands of the global workforce.

Job Title: Academic Delivery and Program Support Coordinator

Position Status: Full-time (40 hours/week)

Department: Academic Operations

Job Description

The Academic Delivery and Program Support Coordinator play a pivotal role in ensuring the smooth, high-quality delivery of academic programs across IBU's undergraduate and graduate portfolios. This role provides comprehensive coordination and quality assurance support for course delivery, digital learning environments, faculty onboarding, academic scheduling, and student record accuracy. Working closely with the Academic Director, the Associate Director, Academic Operations and Quality Assurance, faculty members, program chairs, and other administrative units, this role ensures timely course readiness, supports instructional design processes for online modules, maintains academic data integrity, and enables strong communication across all stakeholders. The position directly contributes to IBU's commitment to exceptional learning experiences, operational efficiency, and continuous academic improvement.

Responsibilities

A. Academic Delivery and Digital Learning Support

• Assist in the development and delivery of online, hybrid, and campus-based modules for undergraduate and graduate programs.
• Support instructional design activities, ensuring alignment with learning outcomes, curriculum standards, and multi-section course consistency.
• Conduct course readiness checks prior to each block and semester, including syllabus verification, LMS setup, assignment configuration, and content updates.
• Provide faculty support in utilizing Canvas and other educational technologies to enhance the learning experience.
• Assist in the integration of skills mapping, micro-badging, and credentialing initiatives in collaboration with the Office of Career Development and Skills Credentialling.

B. Program Coordination and Faculty Support

• Coordinate onboarding for new and continuing faculty, ensuring timely access to teaching resources, LMS shells, course guides, and policies.
• Monitor and ensure completion of course outlines, assessment plans, and standardized course materials in accordance with IBU guidelines.
• Maintain faculty teaching schedules, advising calendars, course section assignments, and updates related to academic delivery.
• Organize faculty meetings, prepare agendas, and develop and distribute meeting minutes.

C. Academic Records and Data Management

• Maintain accurate student academic records, program files, and learning outcome data.
• Verify accuracy of Canvas gradebooks and support faculty with grade submission and quality assurance protocols.
• Collaborate with the Registrar's Office to ensure data accuracy, regulatory compliance, and timely reporting.
• Support academic progression monitoring, early alert processes, and student communication cycles.

D. Communication and Stakeholder Coordination

• Serve as a primary point of contact for faculty, students, and staff regarding program information, policies, and procedures.
• Manage program-related communications, including email updates, announcements, and scheduling notifications.
• Prepare and disseminate academic program materials such as newsletters, orientation guides, web content, and student information packages.
• Facilitate effective communication between academic units, Student Services, Registrar's Office, and external stakeholders.

E. Academic Events and Operational Support

• Assist with planning and executing academic events, including orientations, workshops, program information sessions, capstone showcases, and graduation ceremonies.
• Provide logistical support for program advisory committee (PAC) meetings, accreditation visits, and academic reviews.
• Coordinate classroom and examination scheduling with internal partners.

F. Project Coordination and Process Improvement

• Maintain project timelines for new program development, module creation, curriculum revisions, and accreditation cycles.
• Collaborate with the Academic Director, Associate Director of Academic Operations and Quality Assurance, program chairs, and course leads on academic planning initiatives.
• Recommend and implement process improvements to enhance academic delivery, faculty support, and student experience.

G. Additional Duties

• Participate in academic and operational committees as assigned.
• Support special projects related to program expansion, digital learning enhancements, and institutional priorities.
• Other related duties as required.

Minimum Qualifications

• Bachelor's degree in education, instructional design, or related field.
• Minimum of 3 years of experience in academic coordination, instructional design, digital learning support, or higher education administration.
• Demonstrated proficiency with Learning Management Systems (preferably Canvas), content development, and best practices in online learning.
• Formal training or demonstrated experience in instructional design and/or digital pedagogy.
• Experience supporting academic quality assurance processes or accreditation requirements.
• Familiarity with block or accelerated program delivery models.
• Excellent knowledge of Ontario postsecondary education policies, standards, and frameworks.
• Exceptional organizational, planning, and project coordination skills, with the ability to manage multiple priorities effectively.
• Strong communication abilities and customer service orientation, with demonstrated experience supporting diverse student and faculty communities.
• Advanced proficiency with digital technologies, including MS Office 365, digital content creation, and database systems.
• Proven accuracy and attention to detail, with the ability to work under pressure and meet deadlines.
• Ability to exercise sound judgment, maintain discretion, and uphold confidentiality in all aspects of work.
• Strong analytical skills with experience in academic data management, reporting, and evaluation processes.
• Demonstrated flexibility, initiative, and commitment to continuous process improvement.
• Excellent interpersonal and communication skills, with a collaborative approach, adaptability, and a growth mindset.
• Proactive and receptive to feedback while thriving in a high-performing team environment.

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: In person