Operations Lead

**Who Are We?**

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 15 stores across Canada to-date and more to come
- **We are thrilled to announce the opening of our new store at Vaughan Mills and are looking for enthusiastic applicants to join our team as an Operations Lead**_

**About the Role**

As an Operations Lead, you will be overseeing the stockroom and retail operations to ensure the seamless functioning of the store. Including but not limited to
- Stockroom Management_
- Oversee stockroom organization, ensuring accurate inventory levels and efficient storage practices to maximize space utilization for better operational flow
- Monitor stock replenishment processes to maintain optimal inventory levels, prevent stockouts, and minimize shrink through proactive loss prevention measures
- Perform regular stock counts and thorough audits to ensure data accuracy and identify discrepancies
- Retail Operations_
- Ensure store staff adheres and follows standard operating procedures and company policies, maintaining a smooth and compliant work environment
- Support the execution of store promotions, pricing updates, and upholding visual merchandising standards to enhance the shopping experience and drive sales
- Track daily sales reports and operational KPIs to identify areas for opportunities and optimize store performance
- Team Leadership_
- Lead, train, and motivate the operations team meet and exceed achieve performance objectives
- Create team schedules that ensure sufficient coverage during peak periods to maintain smooth operations
- Offer constructive performance feedback and address operational challenges in a timely and effective manner
- Communication with Head Office_
- Act as the liaison between the store and head office, ensuring alignment on operational processes and company objectives
- Communicate new updates, challenges, and feedback from the store to relevant departments at head office
- Support the execution of company-wide initiatives, including new system rollouts and policy updates
- Health and Safety Compliance_
- Maintain a safe, organized work environment by adhering to health and safety regulations and best practices
- Conduct regular training sessions to educate the team on safety protocols, ensuring that everyone is informed and compliant

**What We're Looking For**
- A Bachelor's degree in Business, Retail Management, or a related field is preferred
- A strong track record with 2-3 years of retail operations experience
- Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience
- Skilled in effective communication and building strong interpersonal relationships
- Demonstrated strong leadership and store operation capabilities
- Proven problem-solving skills and ability to handle customer complaints effectively
- Ability to work in a fast-paced and dynamic retail environment
- Knowledge of retail store operations, merchandising, and customer service standards

We offer competitive pay, flexible scheduling, and opportunities for growth within the company. Join our team of dedicated sales professionals and contribute to our success

To apply, please submit your resume and cover letter highlighting your relevant experience.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Flexible schedule
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person