Technician Onsite Support

Description:
**WHO WE ARE**

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

**WHAT YOU’LL DO**

The Onsite Support Technician will work in partnership with the Customer, management team Managed, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

**Day-To-Day Responsibilities**:

- ** Event and End User Support**:Setup and configure event and meeting spaces, including moving tables and chairs as required. Connect and manage AV equipment as required. Assist end users in connecting to meetings and events as well as sharing content.
- ** Incident Management**: Direct support in response to user reported incidents, as well as escalation management to the client, or AVI-SPL’s Subject Matter Experts. Manage incidents using the client case ticketing system and, when applicable, the AVI SPL system.
- ** Level 1 Support**:Provide level 1 triage support for all reported incidents. Provide Level 2 break/fix support of audio-visual systems following a failure with the support of AVI SPL technical resources.
- ** System Checks**: Operational checks of system(s) functionality and preparedness. Ensure that all technologies meet or exceed client standards.
- ** Preventive Maintenance**: Scheduled full system checks and hardware service with the support of AVI SPL technical resources.
- ** Equipment Repair**: Coordination of repairs to system components.
- ** Reporting**: Record the metrics and report KPIs relevant to the services delivered.
- ** Inventory Management**: Management of the spare equipment and consumables inventory, and other assets directly related to the delivery of these services.

**Items to Consider**:

- This role is located in Toronto, Ontario.
- Hours of work will be 11am to 8pm, Monday to Friday.
- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements.

**WHAT WE’RE LOOKING FOR**

**Must-Haves**:

- A positive, upbeat attitude
- 3 to 5 years of live event, rental staging or audio/visual permanent installation experience
- Familiarity with standard seating and table configurations
- Must be able to lift up to 35 lbs on a regular basis
- Ability to work and think independently and meet critical deadlines in a high paced environment
- Ability to effectively communicate with employees, customers and colleagues

**Nice-To-Haves**:

- Minimum of a High School Diploma or equivalent preferred
- Audio-Visual certifications:
- Crestron Professional Installation
- Extron AV Associate Certification
- AVIXA CTS General Certification

**WHY YOU'LL LIKE WORKING HERE**
- Enjoyable and dynamic company culture
- World class tools to help you succeed in your career with AVI SPL
- Robust onboarding plan including job shadowing
- Training and professional development opportunities
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP matching

**MORE ABOUT US**

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.