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Sales & Warranty Administrator (Ft)

2 weeks ago

Concord, Canada Reesink Canada Full time

**Reesink Dealer Network**

**Reesink Canada Wholesale**

**Position: Sales and Warranty Administrator**

**Location: Vaughan**

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**YOU matter to US If you are looking to join a company of motivated people who make a difference, you've found us If your skills align with our position description below, we are looking forward to hearing from you**

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**This position is a full-time opportunity, based in Vaughan Ontario, Hours are Monday - Friday 8AM - 5PM.**

**Must be eligible to work in Canada and this is a on onsite position.**

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**The Opportunity**:
The RCW Sales & Warranty Administrator is the single point of contact between the Dealer and the Customer as a vital source of support, building positive relationships with both internal and external customers to achieve both individual and company goals in the assigned region.

**Why work for Reesink Canada Wholesale?**
- Working within a winning team being part of the Reesink Canada team; one of the largest agricultural equipment distributors in Canada.
- Providing first-in-class customer service and sales to build long-term relationships.

**In a typical day, YOU will**:

- Processing of sales invoices on a regular basis including reviewing unit cost sheets, open work orders to ensure proper costing of equipment.
- Proactively manage equipment sales leads and assign them to the proper manager and provide follow up to gather feedback and/or next steps action items for the leads, and update in CRM.
- Employ a disciplined call campaign, update customer account information, and develop relationships to maintain accurate account and machine profiles.
- Liaison with factories on scheduled delivery dates of machines and update the RCW team accordingly.
- Coordinate, plan & oversee industry trade shows, in conjunction with Managers.
- Key RCW person to work with factories on marketing materials and/or initiatives.
- Determine customer requirements through needs analysis and provide solutions.
- Develop customer quotes and tenders from recommendations made by Managers and assist with quotes for new contracts.
- Maintain Quote Log System ensuring timely and accurate sales information is provided.
- Administer sales processes and systems including call reports, weekly call plans, and other administrative duties in support of the business.
- Assist with the development and administration of the annual territory plans and focus account plans for marketing programs targeted to prospective customers.
- Ensure all sales tools and market intelligence remain current and develop new tools to increase product exposure.
- Assist in the collection of outstanding customer payments and facilitate resolutions/agreements.
- Participate in appropriate training and development i.e. Dealership’s ISR Training Program and attend industry association events.
- Open/close warranty work orders so claims can be filed with the vendors.
- Files warranty claims with RCW suppliers, monitors the claim process and ensures proper coding of credit.
- Evaluates, reconciles, and files warranty claims.
- Monitor WIP (warranty in process) report on a weekly basis.
- Follow up on Work Orders that are completed and not turned in and making sure they have stories and the correct labor type listed on the work order.
- Responsible for negotiating disputed warranty claims with vendors and customers.
- Process credits for warranty part returns from customers.
- Process returns for parts that need to be returned to the vendor.
- Responsible for communicating warranty process with customers.
- Validate warranty for customers who are calling in to order parts for warranty to ensure that the correct part is processed and listed on the work order.
- Enter warranty registrations of all new equipment.
- Monitors for recalls/warranty parts that are needed to finalize work requests.
- Set up op codes for any new recalls within the company.
- Assists with labour rate studies and implementing necessary changes.
- All other duties as assigned.

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**Knowledge, Skills & Abilities**:

- Excellent communication skills with customers, vendors, and all levels within the organization.
- Strong verbal and written skills.
- Ability to problem solve and multi-task.
- Strong attention to detail and accuracy.
- Strong organization and time management skills.
- Proficient in MS-Office Suite.
- Team player.

**Required Experience**:

- High school diploma or equivalent.
- 2 - 4 years of customer sales or service experience.
- Previous experience within the heavy equipment industry.

**Working Conditions / Physical Demands**:

- Requires ability to spend long periods of time sitting or standing at your workstation.
- Ability to climb a flight of stairs to access the office.
- Much of your time will be spent on the phone or computer.
- Ability to lift up to 25 lbs.

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**About Reesink Canada**:
Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolve