Parts Specialist

2 weeks ago

Delta, Canada Trail Appliances Ltd. Full time

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers

**Our core values**:
Integrity - We do what’s right, even when no one is looking.

Improvement - We do it well. Then we do it better.

Caring - We put ourselves in others’ shoes.

Authenticity - We like people, not pretense.

Determination - We kick down walls.

Parts specialists oversee parts departments at Trail Appliances shop. By ordering parts to various suppliers, they ensure employers have an adequate supply of equipment and parts. They monitor inventory, work with vendors to get correct parts, and help customers and internal technicians find necessary materials.

**What you will be doing**:

- Ensure accurate paperwork and assist team members as needed.
- Maintain detailed records of all transactions, communications, and interactions.
- Assess requests via tickets from multiple sites and communicate effectively with customers.
- Navigate manufacturer websites to identify appliance parts.
- Process parts orders and place them with suppliers.
- Work with various programs (e.g., parts manager, service manager, Syspro) to set up service or ship parts to sites.
- Follow up with suppliers and manufacturers.
- Arrange couriers for part deliveries.
- Track inventory levels and reorder parts as necessary.
- Inspect received parts for quality and accuracy.
- Analyze data and reports to identify trends and opportunities for improvement.
- Train new team members on data entry procedures and company policies.
- Provide support as needed in receiving, scheduling services, and processing service work.
- Foster and maintain strong relationships with suppliers.
- Perform cleaning duties to maintain a clean and organized workspace.

**What you bring**:

- Comfortable and professional in builder site and PC user interactions.
- Computer proficiency for extended computer usage.
- Quick-thinking with proactive problem-solving skills.
- Strong organizational and time management skills.
- Adaptability to a rapidly changing industry.
- Excellent verbal and written communication skills.
- Customer service focus and commitment to satisfaction.

**Why join Trail**:

- Extended Health Benefits
- Merit Performance
- Generous employee discounts
- Gym membership discount
- Professional Development Programs
- Employee Recognition Program
- Company events
- Paid Volunteer

**Schedule**:

- Full time (Monday-Friday) with flexibility to assist on Saturday, if needed
- Shift time :8:30 am - 5 pm

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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