Parts Advisor and Sales Representative

**Parts Advisor and Sales Representative** - Commercial and Industrial Laundry Sales and Service

**Job description**

As Parts Advisor and Sales Representative, you’re responsible for overseeing the daily operations of the parts department, which includes maintaining accurate records of parts inventory, ordering, and receiving parts from suppliers, issuing parts to technicians or customers, and handling returns and warranties. You are also accountable for ensuring staff maintain a safe and clean work environment and that the parts department meets the quality and safety standards of the organization and industry.

In addition to this, you’ll be required to monitor parts sales goals and budgets, handle customer inquiries and complaints, negotiate with vendors and suppliers, implement inventory control systems and procedures, as well as analyze parts sales and inventory data to generate reports.

**About Dalex Canada**

At Dalex, we strive to provide world-class products and excellent customer service to all our customers. Dalex is a proven leader in the supply of equipment, parts, and service to the fabricare and laundry industry. We provide our employees with a culture that is focused on continuous improvement with the potential to move up within the company.

**The Position**

We are looking for a full-time parts advisor and sales representative with a minimum of 3-5 years of parts experience, assisting customers with parts inquiries, in person, on the phone and electronically.

As parts advisor and sales representative, you’ll need to perform well under pressure and understand the fluctuating needs for various replacement parts to excel in the role. You’ll be responsible for keeping the business well-stocked and keeping customers happy. Customer service, product knowledge, shipping, receiving, and part inventories are all parts of this role.

Some day-to-day parts manager job duties include:

- Answering parts and service calls and providing quotes to customers.
- Sell and invoice parts to wholesale and retail counter customers.
- Responsible for assisting service technicians and customers with purchasing needs for parts and supplies.
- Placing orders in a timely and accurate fashion.
- Collaborate with internal teams and manufacturers to address customer concerns and provide solutions.
- Maintain accurate customer records and update information as needed.
- Assist customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
- Source parts from aftermarket vendors.
- Manage returned parts under warranty - including logging dates, shipping to manufacturers, and following up for credit.
- Forecasting parts needs and ordering parts to maintain optimal inventory levels.
- Monitoring the current parts inventory.
- Pricing parts to maintain profitability.
- Receiving parts, including placing them into inventory and properly labeling them.
- Overseeing special orders.
- Comply with all relevant Health and Safety, and Environmental policies and procedures.
- Assist in other areas of the parts department, service department and warehouse as required, including shipping, and receiving and scheduling service calls.
- Vacation coverage for service coordinator.
- Other related duties as assigned.
- Stay up to date on product knowledge to provide accurate information.
- Expected to have a positive attitude and promote a healthy work environment.
- Contribute towards strategy and policy development and ensure delivery within area of responsibility.
- Develop, expand, and manage customer relationships in assigned coverage area to enhance parts sales.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Responsible for scheduling of deliveries within the parts department.
- Assist in forecasting goals and objectives for the parts department.
- Handle parts payment collection and making sure all parts are billed correctly through the service department.

**What you offer**
- A minimum of 3-5 years of previous parts experience is preferred.
- One or more years of department management and supervisory experience.
- Previous experience working within the fabricare/laundry industry an asset. Previous commercial laundry parts sales experience.
- Computer skills - Microsoft Office.
- Experience with ERP software is essential.
- Leadership skills to keep the parts department running smoothly.
- Strong written and verbal communication skills.
- Mathematical skills to help manage the inventory, pricing, and estimates.
- Problem-solving skills to deal with parts inventory issues.
- Strong attention to detail.
- Product knowledge to ensure they identify parts correctly and recommend the needed parts.
- Experience with ERP software is an asset.
- Works well independently and with a team.
- You have a passion for customer service.
- You are self-motivated and driven.
- You volunteer for n