Program Manager

**Salary**:$65,000 per annum, full benefits

**Hours**: Full Time, Please note that this position requires working overnights as part of the rotation

**Position Summary**:
As part of Alpha House’s Management Team, Program Managers, as a team, provide Management support for the agency 24/7. They will manage front line staff and or Shift Supervisors. Program Managers are expected to manage crisis’s, provide critical incident debriefing, and are responsible for performance management of staff.

**Responsibilities**:

- Leads by example, interacts with clients in a caring, non-judgmental manner, and ensuring staff are doing the same
- As part of the grievance procedure, resolve client concerns
- Provides training, coaching, mentorship, supervision and all levels of disciplinary action up to and including termination, to staff
- Responsible for writing, conducting and reviewing performance reviews of staff, and when necessary has the authority to extend probation
- Respond to and if necessary, investigate concerns and issues brought forward from staff related to Alpha Houses Respectful Workplace Policy, Employee Complaints and Vulnerable Adults Abuse Policy
- Responsible for ensuring staff are able to fully function and are motivated to provide high quality client care in a warm and compassionate manner
- Is responsible for the recruitment, selection and onboarding of staff
- Responsible for ensuring adequate shift coverage is provided by sending out available shifts using Shift Link and assigning shifts to staff
- Responsible for reviewing and approving time off bids/requests as well as ensuring the accuracy and approval of staff’s pay
- Attends to crisis' (i.e. seizures, overdoses and deaths) providing debriefing as a group as well as 1:1 with staff impacted
- Ensures the safety of staff and clients by being up to date and accountable for safety protocols as well as accreditation and program audit standards
- Works with the Program Manager and or HR in resolving problems arising with team functioning and staff issues of a serious nature
- Partnering, interacting and building positive strategic partnerships with other agencies, community partners, local businesses and stakeholders, including resolving any concerns that may arise
- Be accountable for ensuring the accurate collection and submission of data and statistics for funding and outcome reports
- Ensure Agency Vehicle log books are being completed properly and report any maintenance issues to the Asset Manager
- Provide supervision to Volunteers and practicum students
- Delegate's responsibilities to Shift Supervisors and/or staff
- Responsible for holding regular program meetings and staff meetings
- Ensures the safety of staff in other 24/7 programs by checking in with teams between the hours of 2300 and 0700, seven days a week
- Participates in management meetings including those related to Labour Relations and collective agreement proposals
- Conduct regular reviews and audits of the Program to identify and verify compliance with accreditation and Alpha House policies, procedures and standards
- In conjunction with staff, respond to emergencies and address community and client complaints, resolving problems, completing program audits and implementing related changes
- While being fiscally prudent, manage the program budget to ensure the program has the necessary supplies to provide quality care to clients
- Participate in direct service provision as needed and to cover when there are gaps in staffing

**Qualifications**:

- Post-Secondary Education from a public educational institution, in a relevant field, minimum of a 2-year Diploma Program, Bachelor ‘s degree preferred. Those in progress may be considered.
- A minimum of 3 years of experience successfully managing a team with proven positive results in training, coaching, mentorship and performance management of employees
- A minimum of four years’ related experience, at least three of which includes direct experience in addictions, mental health, the homeless population or the indigenous
- An understanding of addictions including: withdrawal management, harm reduction, stages of change, trauma informed care and recovery oriented systems of care
- Strong interpersonal communication skills and the ability to communicate with discretion and maintain confidentiality of clients, staff concerns & disciplinary procedures
- Experience in crisis management (deaths, critical incidents etc) including facilitating and debriefing groups
- Must be tolerant, non-judgmental with a high degree of compassion and empathy towards the homeless and those struggling with addictions and or mental health
- Proven crisis management, problem solving skills, rapport-building and advocacy skills
- Belief in harm reduction and housing first
- Must have the ability to work shift work, including overnights
- Computer literacy, including effective working skills in MS Word, Excel and Outlook
- An understanding and appr