Guest Service Agent

1 week ago

Etobicoke, Canada Residence Inn by Marriott Toronto Airport Full time

**Start Your Journey With Us**
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott

**We are hoping to commence training the selected individuals ASAP**

**RESPONSIBILITIES**:

- Registers, processes and greets customer promptly.
- Provides quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout stay.
- Arranges for special services requested by the customer
- Arranges fulfillment of customer services by working with all departments
- Minimizes loss of revenue by adhering to all established credit and inventory control procedures.
- Ensures all customers establish credit upon check-in
- Monitors customer accounts to insure adherence to hotel credit limits by completing high balance report and verifies accuracy of registration information.
- Verifies all information on reservations check-in; name, address, method of payment, etc.
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
- Corrects errors and discrepancies on any guest accounts and resolves guest issues to the guest’s satisfaction.
- Work closely with GSM and Accounting Supervisor on any audit discrepancies.

During Night Audit shifts, the added duties will include:

- Balance various methods of payment, room charges and all other postings as required
- Prepare corresponding reports to various management personnel
- Run the night audit (including creating a back up of it) after ensuring all revenues are in balance
- Other duties as required

**REQUIREMENTS**:
Must have:

- Minimum 1 year Hotel front office experience
- Exceptional energy and professionalism.
- Advance knowledge of Microsoft Excel and Word.
- Proven effective communication skills and exceptional phone manners
- Must be able to perform in a fast-paced environment while working unsupervised
- Ability to multi-task, be detail-oriented and display organizational skills
- Must take initiative within guidelines and utilize problem-solving skills
- Attention to detail, order and cleanliness.

Nice to have:

- Ability to work with and understand financial information, demonstrate basic arithmetic functions and accurately input data into various reports
- Knowledge of a hotel Property Management System (preference will be given to those with FOSSE experience)
- Bilingual (speaking French would be an asset)

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $19.00-$22.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$22.00 per hour

**Benefits**:

- Dental care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- front desk: 1 year (required)

Work Location: In person

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