Assistant Store Manager

Do you have the confidence to imagine the impact you can have as an **ASSISTANT STORE MANAGER **(Toronto Premium Outlets) at **PSYCHO BUNNY?** **WHO ARE WE?** Psycho Bunny is a rapidly growing menswear brand looking for talented and passionate individuals seeking a new challenge and who are open to a unique opportunity. Psycho Bunny is filled with people who exude a self-confidence reflective of our Brand Vision. Our culture of achievement is forged by highly motivated individuals who successfully navigate our fast-paced retail brand and put the customer experience first and foremost. We are passionate about connecting with customers and cultivating personalized relationships by remaining perceptive to their wants and needs and utilizing product knowledge to ensure customer satisfaction. **WHAT WILL YOU DO?** Reporting to the Store Manager, the Assistant Store Manager, strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short - and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards. **HOW WILL YOU DO IT?** - Support the Store Manager in managing the day to day operations of the store to ensure the store meets key performance indicators and profit and loss expectations - Support the Store Manager with the recruitment, training, development and succession of high-performing, results-driven Team Members - Positively communicates and demonstrates the Brand values, attitude and culture. - Through direction of the Store Manager, ensures successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs. - Cooperates with the Store Manager to develop clear action plans for store and thrives to achieve objectives, deliverables and timelines of plan. - Through direction from the Store Manager, takes accountability for training and execution of in-store in all areas, including business, operations, and sales/customer service, to ensure all employees are trained in Retail Standards. - Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options). - Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities. - Engage in career discussions to support and reinforce team understanding of how working at Psycho Bunny will contribute to their career and personal growth. - Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests. - Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests. - Execute along with the Store Manager all requirements concerning applicable Health and Safety Standards & Covid-19 to maintain a safe and compliant working atmosphere for all Store Team Members & customers. - Establish supportive and productive relationships with all team members, focusing on personal and professional development. - Capable of understanding the role of the store manager to better understand and assist them when needed. **WHO YOU ARE** **This is what you’ve accomplished** - 3+ years of experience in a similar retail management role. **This is what you’ll contribute to the team** - You must be able to work a flexible schedule, including nights, weekends and holidays. - You have strong communication skills and the ability to foster a customer-focused selling culture. - You must be able to demonstrate strong leadership skills **WHAT'S IN IT FOR YOU?** You get to bring our mission to life Psycho Bunny is a playground for self-expression, reinventing classic styles for those who saturate the world with personality. We encourage spaces where you can be true to who you are with genuine confidence You have an entire team in your corner, ensuring that you are seen, heard, respected and, treated like you want to be treated. That includes access to our employee benefits such as: - **Insurance coverage** - An Employee Assistance Program **(EAP)** - **2 weeks vacation & paid holidays** as per policy - Last but not least, let us not forget the swag you can get with your **employee discount & clothing allotment** **_We thank all applicants; however, only those selected for an interview will be contacted._** - #psychobunny_ Pay: $60,000.00 per year **Benefits**: - Dental care - Employee assistance program - Life insurance - Paid time off - Store discount - Vision care Schedule: - 8 hour shift - Monday to Friday - Weekend availability Supplemental pay types: - Bonus pay Ability to commute/relocate: - Halton Hills, ON L7G 0J1: reliably commute or p